Holiday JOY
Steeped in Heritage
Coffee Academy
Ops Excellence
Tools & Resources
100

This topping goes on our Iced Gingerbread Oatmilk Chai

What is (Nondairy Gingerbread Cream Cold Foam) and Pumpkin Spice Topping? 

100

This is the year that Christmas Blend was introduced to customers

What is 1984?

100

Starbucks only buys this type of coffee beans

What is Arabica?

100

The expectation of this pillar of SM Approach are to ensure systems and processes are in place to guide improvement and consistently deliver the Starbucks Experience

What is Store Systems & Safety?

100

S.P.A. tool stands for this

What is Staffing, Planning and Availability?

200

This holiday cold foam is NOT available in non-dairy format

What is Caramel Brulee Cold Foam?

200

This is the world's largest Starbucks store

What is Starbucks Reserve Roastery-Chicago?

200

The coffee tree is self-pollinating, meaning the flower pollinates itself to produce this

What is a coffee cherry?

200

This is the company target in minutes for Cafe Customer Wait Time 

What is 4 minutes?

200

Store managers should refer to this resource before issuing any level of corrective action

Partner Relations Virtual Coach

300

This popular game is returning for customers and this year partners can play and win select prizes

What is Starbucks for Life?

300

Currently known as the Discovery Series, these collectible mugs launched in this year as the City Mug Collector Series

What is 1994?

300

This processing method traditionally uses fermentation to remove mucilage from coffee beans

What is washed?

300

This is the platform used to document your stores' response to any issues identified in a Food Safety Assessment

What is close the gap plan?

300

If your store is experiencing inventory challenges such as too much or too little product, use this quick reference guide to identify and address common root causes

What is How to Troubleshoot Inventory Issues QRG?

400

First introduced in Fall, this beverage is featured as an official beverage for Holiday

What is Salted Pecan Crunch Cold Brew?

400

In 2022, Starbucks created this, combining 3 of the company's most iconic and most visited stores;  it was a vision to represent the company's past, present, and re-imagined future

What is Heritage Market or Heritage District

400

The zone between the tropics of Cancer and Capricorn, where you find our Latin American, African and Asian Pacific growing regions is called this

What is the Coffee Belt?

400

This is the number of categories that have a corresponding steps to excellence

What is 22?

400

Preparation, Create the Experience, and Follow up are the three steps to this

What is the SM Pattern?

500

This is any one of the three festive impulse snacks added to our line up this season

What is: 

-SkinnyDipped Dark Chocolate Peppermint

-Perfect Bar Dark Chocolate Mint

-Tony's Chocolonely Milk Chocolate Gingerbread

500

This gentleman was the creator of Starbucks Espresso Roast

Who is Dave Olsen?

500

The three T's of brewing are Time, Temperature and this

What is Turbulence?

500

This is one of the updated metrics new to store health pyramid this fiscal year

What is Scheduled vs. Preferred or Sustainability Standards Assessment?

500

Our newly evolved station cards, launched in September, reduced the number of station cards from 44 down to this

What is 12?

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