ARI Intake
These two required notations must be made, per the script.
What is if the unit is accessible and if there is rim damage.
After sending for approval, if the ticket was sent for customer review, it may take up to ___ minutes to receive a response.
What is 10?
We are always required to confirm the spelling of ______.
What is the city
ARI/Holman representatives setting up service will always have ______.
What is a PO number?
This is the maximum preapproved ETA for ARI
What is 2 hours
When a Holman/ARI representative calls in service, this will need to be changed/updated.
What is the caller information?
In this state, it is illegal to get married on a dare.
What is Delaware
These two places are where product preferences may be listed
Where are the account notes and special instructions
You cannot chain your alligator to a fire hydrant in this state
What is Alabama
This must be done after confirming the needed tire is available with an acceptable ETA.
What is send(ing) for approval?
In this state is riding a merry-go-round on Sundays is considered a crime.
What is Idaho
In this state is it illegal to play Dominoes on Sunday
What is Alabama
In addition to comments submitted by dispatch, these always override account notes.
What are the special instructions?
[Found on the Unit/Repairs page under the unit information]
This is where you will find the service ticket if it does not generate with the PO number.
What is the Warm Transfer tab?
It is illegal to set a mouse trap without a hunting license in this state
What is Florida
A person may not cross state lines with a duck atop his head in this state
what is Minnesota
This is who you huddle with when service is called in.
Who is the driver?
(Dispatch only if the driver is unreachable)
In this state is it illegal to keep an elk in a sandbox in your backyard?
what is North Dakota
A special law prohibits unmarried women from parachuting on Sunday or she shall risk arrest, fine, and/or jailing in this state
What is Florida
This is what we do and advise the shop if ARI approval has not come back yet, after we provide all the information.
Say-we are waiting on approval, decline pending call back. Call ARI.
During API outages, you will need to search by both the ____ and _____, because PO numbers will not generate, as the system is offline.
What are unit number and VIN?
If the national account number is 0800, and you are dispatching to a TA, Petro, Love's, or Flying J you must provide this to the shop.
What is the location code? (asked as Client ID in intake)
During API outages, you will need to do this prior to accepting a shop.
What is call ARI/Holman for approval?
An old ordinance declares goatees illegal in this state, unless you first pay a special license fee for the privilege of wearing one in public.
What is Louisiana
A decree declares that anyone caught stealing soap must wash with it until it is all used up in this state?
What is Arizona