RSS
Compliance
100
True or False: the RSS agent is allowed to help us pitch when we're busy with orders

False

100

True or False: not using the costco approved pitch results in a major compliance issue

True

200

What days do RSS agents work?

Thursday through Monday

200
What is the dress code in the office and in the field?

Office:

Field:

what else do you have to wear in the field?

Business professional in the office

business casual in the field

your nametag

300

What does RSS mean?

Retail Support Specialist

300

DOUBLE JEOPARDY

fill in the blank: Compliance is protecting the ____

and protecting the ____

protecting the Client

and protecting the Opportunity

(compliance equals opportunity!)

400

DOUBLE JEOPARDY

True or False: RSS agents are an investment of AT&T. They are paid by AT&T to ensure that our relationship with Costco lasts 10-20 more years!

True

400

What is the phrase that we use in place of the word "pushy"?

hint: two words

Pleasantly Persistent

500

What is the RSS agent's job?

99% ___

1% ___

99% post sale escalations

1% wrap up

500

DOUBLE JEOPARDY

What response from the member are we looking for when we say "Hey! How's it going?" or "Hey! How are you today?"

A positive verbal response

M
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