Promotions
Systems
Plans
Impacts
Reimbursement
100
I have an iphone 16, what's the best deal for me?
iphone 17 pro, free with trade in.
100
what are the 3 steps to a conversation? (pitch)
1.
2.
3.
1. intro
2. presentation
3. close (turn&burn)
100
what are the names of the plans that AT&T Costco offers?
1.
2.
3.
1. Unlimited Value 2.0
2. Unlimited Extra 2.0
3. Unlimited Premium 2.0
100
What does E + R = O mean?
Event + Reaction = Outcome
100
True or false: AT&T reimburses the full amount in the case of members owing money to their previous carriers for their phones.
False: AT&T reimburses UP TO $800
200
I have a samsung s21, but, I want to switch to an Iphone, what's the best deal for me? phone, amount per month, with or without trade in?
Iphone 17e, 6/month (for now), without trade in.
200
what is the order of the google docs Dzanh sends you (there's 4 in order)
1.
2.
3.
4.
1. costco pitch structure
2. promotions easy sentence
3. costco close
4. rebuttal cycle
200
What is the difference between unlimited Extra 2.0 and Unlimited premium 2.0?
3 key facts
1.
2.
3.
1. Unlimited talk text and data (Extra throttles at 100 gigs of high speed data, premium does not throttle)
2. Extra: 50 gigs of hotspot, Premium 100 gigs of hotspot
3. Extra: canada and mexico free, Premium: Canada mexico, and 20 latin countries free.
200
Explain LOA, Keep It Super Simple:
the more people you ___ ___
the more you ___
talk to
sell
200
True or False: AT&T does not pay your previous carrier directly, you pay your carrier when they ask, and we give you the money back in a VISA debit card after filling out the request form.
True.
300
I have an Iphone 15. what iphone is my best deal? phone, amount per month, with or without trade in?
Iphone 17, 3.61~4/month, with trade in!
300
DOUBLE JEOPARDY
what is BEAST?
B
E
A
S
T
Body Language
Eye contact
Attitude
Smile
Timing
300
True or false: The iphone 15 plus gets the 17 pro for free with trade in on all unlimited plans.
False: value 2.0 makes all trade values that are usually higher than $500, maxed at $500
300
Who wins in the Win Win Win?
1.
2.
3.
1. Costco! (The retailer)
2. AT&T! (The Client)
3. Us! (Growth, expansion, MONEY)
300
True or False: I can get the reimbursement switcher offer if I get a new number
FALSE. the reimbursement offer only works with members who port their numbers over
400
Perfect! your samsung A13 will get you the ___ for ___
And for every phone you get through costco, you get ___ costco shop card per phone! So 3 phones is ___ dollars! (multiple answers as long as promos are right)
A17 free no TI, s26 11/month (for now) no TI, iphone 17e 1/month (for now) no TI.
$100 costco shop card
$300
400
DOUBLE JEOPARDY
Costco's doing 4 lines for 116, all we need is your membership! Are you a teacher, military, nurse, or first responder?
___ (yes)
what is the body language and verbal response when a member says yes to one or more of the appreciation offers (Value 2.0 plan)
*shake hand*
"Thank you for your service, you get an extra 10% off each line! and it comes with brand new phones! what phone do you have?"
400
what does the 55+ plan have to bundle with for the best deal, AND, how many lines can the plan have?
AT&T Internet Air, up to 2 lines
400
What are the three things Dzanh asks of you?
1.
2.
3.
And production will follow
1. be the hardest worker in the room
2. have a great attitude
3. have the best student mentality (apply feedback quickly!!)
400
True or false: I cannot leave AT&T before the 36 month installment plan and keep my visa debit card reimbursement after receiving it.
True! leaving AT&T before the 36 month installment plan after taking advantage of the reimbursement offer will void the debit card.
500
I have an iphone 13, but I want a samsung, what is my best deal? phone, price a month, with or without trade in.
s26+, 6 bucks a month with Trade in.
500
Show the movement associated with the phrase "Perfect! give me your costco card and I'll see if I can keep your number!"
500
Why does the Premium 2.0 cost the same as the Extra 2.0 plan if I am a regular costco member and not any of the appreciation offers?
Costco signature discount only affects premium 2.0, gives 20% off for any costco members!
500
what are the two things the Client asks us to do?
1. Customer acquisition
2. Scaling growth, scaling business
500
DOUBLE JEOPARDY
How long do I have to submit my previous carrier bill summary PDF? (no photos, no screenshots, must be PDF)
AND, HOW LONG DOES IT TAKE FOR THE VISA DEBIT CARD TO BE MAILED?
2 answers
WITHIN 30 DAYS
8-10 weeks