Acronyms
RA
What is Returns Abuse?
Why Canceled with engine info Blacklisted
What is Ace via email?
POD is signature
What is decline refund?
Policy Deny Trend Type
What is Why Canceled?
DID
What is Fingerprint Device ID?
LIT
What is Lost in Transit?
Refund over 1000
Escalate to Ace via Email
Photo on file shows correct home but no item and no RA
What is refund approved?
Refund over 1000
What is Refund over 1000?
Customer has been denied a refund 3 prior times. Keeps calling in for different resolution.
What is Final Word (ART/CRT Only)?
LAD
What is Lost After Delivery?
Tire refund confirmed LAD
What is Billing?
No movement on tracking in over 48hrs and past EDD.
What is Approved?
Account Closure Template
What is Returns Abuse Article?
The steps to escalate offline ticket.
What is CCA incident, Further Action?
IMB
What is Item Missing from Box?
Customer is missing 1 chair to dining set
What is CRT offline ticket?
Invalid POD on file, and RA is present.
What is Declined and send for closure?
Customer has damaged container of bleach that is leaking.
What is Damaged Items (ART Only)
Customer had 5 missing grocery items for pick up order with no RA.
What is refund approved?
POD
What is Proof of Delivery
Customer called in and no longer has gift card.
What is gift card offline?
What is Approved?
Fraud guardrail pick up state, does not match delivery state.
What is Item Expected Back Fraud for ART
The process for online tire refund.
What is Online Tire Orders (ART only)