ART
The training that makes one learn how to respond and react in a better way
What is ART or Aggression Replacement Training
Ability to be aware of the type of emotion another person is having as a result of the situation they are in
What is Understanding the Feelings of others
Making a complaint is under which ART skills?
What is social skill
DWSEA means?
The acronym GRFADC means?
what is getting ready for a difficult conversation
ART is distributed into ___ parts/types
what is 3?
when you think about ways to show you understand what others is feeling, you are trying to
understand the feelings of others
what are the two steps that goes into deciding to make a complaint
what is thinking steps and action steps
what does dealing with someone else's anger mean
being able to understand when another person is angry and understanding whether you are able to do something about the situation
confronting someone about something that creates a problem for you is you?
what is getting ready for a difficult conversation
What is social skill
watching other people, listen to what the person is saying, deciding the best way and doing it is all under what type of ___ steps?
what is action steps
what are the practice involve in a thinking steps?
what is deciding what your complaint is and who to complain to
Action steps that goes into dealing with someone's else anger
listen and also, if you can, deal with their anger
what are the different ways to have difficult conversations
face to face or online (phones, texting) however, texting is the preferred methods
the type of skill that make us think about different situation, understand viewpoints and make responsible decisions?
What is moral reasoning
figuring our what a person might be feeling, thinking about ways to show you understand what they are feeling is under what type of __ steps
what is thinking steps
what are the action involved in making a complaint
what is tell that person your complaint, what you would like done about the problem and asking how they feel about what you have said
Thought steps to think about when you are dealing with other's anger
understand what the person is saying and feeling, decide if you can do something to deal with the situation
what are the things to consider when getting ready for a difficult conversation
think about how you will feel, how the other person might feel, ways to say what you want to say, what other person might say back to you, other things that might happen, choose the best approach you can
the type of skill that help recognizes when you are angry and how to calm down
What is Anger control training
why do we need to understand the feelings of others?
make sense of how people react
to know how to react ourselves
help to know how to be supportive
allow connections to others
why is making a complaint an important skills
Any of this are right:
- making others aware of problem they might not know about
- prevent a problem/mistake from happening
- others will take you serious and won't dismiss you as a whiner
- to make your feel better
what are important characteristics to possess when you are in the scenerios whereby someone is angry
stay calm, don't interrupt, ask questions for clarification, listen, be empathic, do something to correct the situation, ignore, be assertive
why do we prepare for having difficult conversations
less likely to say hurt things, damage relations, more likely to express your feelings more accurately