Product Question
How many chairs can you stack for our Svelti armchairs?
Answer: up to 4
What is ‘Leather Puddling’?
Answer: Stretched leather-based on where on the body of a cow the leather was sourced
What’s the return AND warranty window for our Leesa mattresses?
Answer: 100-night trial period for return and 10-years for warranty.
What is ‘Soft Packaging’?
Answer: Items shipped not in cardboard boxes, but in plastic bag/casings
What tools do we have for finding the price or availability of a part?
Answer: Part Price Looking // Parts Availability
What measurement system do we use for our furniture?
Answer: Metric
What’s the most recent ‘Product Issue Type’ published on MiniMind?
Answer: 322 - Nera Collection // Handling Damage
What are the levels of Beyond Shipping?
Answer: Beyond, Super Beyond, Mega Beyond
What does PCF stand for?
Answer: pounds per cubic foot
Where do we find warehouse contact information?
Answer: CC Contact Tool
Which types of wood is susceptible to silvering?
Answer: Teak, Acacia & Eucalyptus
Do we comply with Green Guard certification?
Answer: no
Does Article do custom orders ?
Answer: No
Why is Olefin a good material for outdoor furniture?
Answer: Naturally oleophobic toward water, repelling it
What’s a new product line with the same name as one of our TLs?
Answer: Riley
What comfort level can be used to classify our Leesa mattresses?
Answer: medium
Aside from the Svelti, what chair do we now offer pantone IDs for?
Answer: Dot
How long is Article's Return/Exchange window?
Answer: 30 days from the date of delivery
Is our polyurethane water or oil-based?
Answer: oil based
Where do we suggest buying Rug Pads?
Answer: Anywhere, though, ones we highlight are Canadian Tire or Home Depot
Where can you find commonly asked Compliance questions?
Answer: MiniMind → General FAQs
Where can we find possible issue for a product?
Answer: Minimind, Slack, General issues and solutions
How do we check if a Customer's zip/postal code is within our stand area of service?
Answer: Megamind, SERVICE LEVEL AREA MAPPING
Name the most common Teak certification that our Teak complies with
Answer: FSC
Name the 3 countries that our multi suppliers are located in for the Sven Sofa?
Answer: China, Mexico, Vietnam