PAP/MAP Changes
The date PAP/MAP new enrollments and re-enrollments move to mail order only.
What is May 5, 2025
What is The Platinum Rule.
Typically 24-48 hours.
What is the time it takes to receive medication once address is confirmed.
This is needed before medication can be shipped to HCP for pickup by the patient.
HCP consent.
The date by which any remaining enrollees who are not on mail order will be moved to mail order.
What is January 1, 2026.
It's not what we say but how we say it.
What is Tone of Voice.
A new one is needed to transition a patient from retail pickup to mail order.
What is a prescription.
21-23 days after first fill at retail.
What is first outreach to confirm shipment and schedule refill.
A patient enrolled in Gilead PAP/MAP after this date must have a new prescription on file by this same date.
What is December 31, 2025.
The ability to rationally understand a person's feelings and thoughts.
What is Cognitive Empathy (Sympathy).
Pharmacy might resend the medication and require a signature upon delivery for future fills.
What is a prescription not received by the patient.
At the end of the patient's current enrollment or December 31, 2025 whichever comes first.
What is the date an existing enrollee using retail pickup must transition to mail order.
These patients are able to get first 30-day dispense only as a retail pharmacy pick up.
What is a patient with an Immediate Need or same day need.
The ability to experience the feelings of other people.
What is Affective Empathy (Empathy).
The four shipping options a patient has.
What is 1)home address 2)friend or relative 3)FedEx hold-for-pickup 4)HCP Office.
Options for a caller who is not satisfied with information they've been given.
What is email address and offer to warm transfer to Gilead Support Program Leadership Team (GSPL).
Existing enrollees whose free drug is currently retail pickup may continue doing so until this date.
What is the end of their enrollment period or December 31, 2025 whichever comes first.
The need to react and provide help in any way you can.
What is Compassionate Empathy (Compassion).
The five shipping privacy safeguards in addition to alternate mailing address.
What is 1) plain envelope 2) no pharmacy name 3) no Gilead name 4) no medication name 5) option for signature required.
Three things needed before medication can be shipped to another pharmacy for pickup.
What is 1) other pharmacy's consent 2) brick and mortar attestation 3) patient consent.