A
Telephone Consumer Protection Act
What is TCPA?
Passed U.S. Law to protect consumers from unwanted telemarketing and spam calls.
What is 1991?
How many states are legally required to to comply with cease and desist?
5
Revocation requests shall be processed within a reasonable time not to exceed ____ business days?
10
What state requires a Mini-Miranda Warning?
What is New York
TCPA script is require for what phone number?
What is a Cell Phone ?
Sallie Mae can initiate a phone call to borrower's cell phone using an auto dialer without expressed consent
False
DNC List Means
Do Not Call List
TCPA script is NOT require for what phone number?
What is a Home Phone?
Wage garnishment is prohibited in what states
Pennsylvania, Texas and South Caroline
"I don't want any more calls"
What is TCPA Consent ?
Can you manually dial a number that is listed as a C number is FDR?
False
What steps should be followed to remove a third-party phone number?
Phone
TCPA mainly regulates?
What is Robocalls, Text Msg, Faxes, Auto Dialers/ prerecorded voice messages?
If Sallie Mae sends a prerecorded message to a consumer, the message should include the identity of a caller and _____.
valid call-back number
What kind of telephone numbers can you not add?
Any telephone number designated as an emergency line
If the consumer does not clarify that their revocation request only applies to one form of communication, which forms of communication should be revoked?
All of them
You must obtain following information to remove third party?
Phone number, name of party, associated account reference, reason for removal, document the account.
Name 2 different words that a consumer can use to revoke consent
Stop, Quit, End, Revoke, Opt Out, Cancel, Unsubscribe,
Always _____ notes in Salesforce with any phone number changes.
Document