Stuff you should know
When doing ANY AS ticket what system should you start in to make adjustments
What is Chargebee
What is the last name of the new Senior Director Of Account Management?
What is Lawless
What AS members name means "a sequence of single notes that is musically satisfying"
Who is Melody
How many fields are there NOW for prepaids on license renewals?
What is 3
What is the date of the Q3 event for TrustedTech
What is October 16th 2025
What is the first thing you should do with a client on the phone who says their portal is not working. They are a 2.0 client.
What is see if they received the email with the 3.0 instructions
If a client has 100x NCE ME3 and 375x ME3 prepaid with a service date of 7/22/2026, when would the prepaid team transition prepaid to NCE licenses?
What is 8/19/2026
What As member is named after a children's game in which players must obey the leader's instructions if (and only if) they are prefaced with the words “XXXX says.”.
Who is Simon
When a client makes a request for a license addition where do they now need to go to get the request fulfilled?
What is the portal
Where is Junan going on his newest vacation
What is New York
What is the name of the chat you put ECHO information in?
Portal Change Fulfillment Team
Ian's slack icon is a company we service here. What is the company name?
What is Bucked Up or Das Labs
Name the AS member who does not sit in a row with any other AS member
Who is Amy
When taking more than 10 days of PTO who will approve this request?
Who is C Suite
Who is Junans favorite music artist?
Who is Seven Lions
Daily Double
How do you pronounce JG's last name?
What is Garsdean
What is the name of the person who comes at lunch to sell us food. (Its really good btw)
Who is RJ from greenlife fit foods
Who is the best chess player?
Who is Charlie (self proclaimed)
When a client calls in to confirm new banking information what is the process to assist?
What is create a ticket and transfer to AR
What award was given to Junan at the 2024 holiday party?
What is Most Valuable
If you are on a meeting with someone lead status or above and receive a call what should you do?
What is Trick question! Your phone should already be disabled
What chat do chargebee add on requests populate in after a Jira Ticket submission
What is ops-as
This person has the highest number of tickets closed month to date
Who is Devin
What are the two action items you need to do before you leave on vacation?
What is turn on your vacation responder in gmail and update your slack status
How many clawbacks can Junan submit at one time?
What is 3