Difficult Situations/Common Problems
What do you do when a tutee pushes his or her paper in front of you?
You pass the paper back to the tutee or place it in between the tutor and tutee.
What are you supposed to do when you don't have a tutee or your tutee leaves early?
Answer the phones, greet people, and fill out your timecard. If you have done all of these things, you can do your homework or chat with another tutor.
What color do you book appointments in?
GREEN!!!!!
True or False: tutors must put in their hours for the whole semester when they make their schedules.
TRUE to help with coverage
Where should you sit if you are not tutoring and why?
The front of the center, so you can greet people.
What are three things you could do when you don't know the answer?
1. Ask another tutor for help.
2. Look it up together.
3. Tell them to ask their professor during office hours.
True or False: It is the tutor's job to help resolve roommate issues?
False
TRUE or FALSE: I should look up my tutee on Trac Cloud before they come in for their appointment.
TRUE
What day and time are timecards due on a normal week with no holidays?
Friday at noon
What are 3 major rules of the ASC?
1. No headphones
2. Greet people
3. Answer phone
4. Show up when you're supposed to be here
5. No leaving early or coming in late
How do you deal with a tutee who just wants the answers?
Keep asking open-ended questions to help them find the answer, direct them to office hours, encourage them to engage with the material
True or False: You can review past exams with the tutee.
True
If you need to cancel your hours, how do you cancel an appointment with and without a tutee?
Without a tutee:
1. Reserve block the hours
With a tutee:
1. Email the student (cc Amy)
2. Try to reschedule (Do NOT remove appointment until rescheduled)
3. Reserve block the open hour
What is the name of the tutor conference held on February 22nd this year?
NEPTA
What do you do when the phone rings in the staff office?
Answer it!
What are 3 things you can do if a tutee comes in without any notes or materials (such as not having the book)?
1. See if the ASC or library has an equivalent book
2. Set goals for the tutorial
3. Develop a checklist of steps
4. Reschedule the tutee for a new appointment
Why is it important to come to work even when you don't have a tutee?
1. Community
2. Coverage
3. Safety- to ensure no one is alone
4. There could be walk-in appointments
How do you view every tutor's schedule?
When on the Schedule page:
1. Click on your name
2. Click "ASC Peer Tutoring"
3. Click "All of this Center" or type in specific tutor
What are the ASC weekday hours?
Monday-Thursday 8:30 am-10:00 pm and Friday 8:30 am-4:30 pm.
What is the ASC sick day policy?
1. Email Amy to let her know.
2. Use Reserve Block to cancel unbooked hours
3. For any booked hours, contact the tutee (cc Amy) and let them know you are sick and then work to reschedule
What should you do when you suspect a tutee used AI?
1. Warn them of the repercussions of AI without blaming them.
2. After the appointment, email Amy if you believe the tutee has used AI.
What are the first 3 steps of the Tutoring Cycle?
1. Greeting and establishing a positive climate
2. Identification of Task
3. Set an agenda for the tutoring session
What are two ways of accessing notes?
1. From the utilization widget on the dashboard.
2. From the attendance listing.
3. From the student's attendance history.
4. From the student's timeline.
5. From attended appointments, there's a pencil and paper icon next to the status that opens the visit record.
What is the ASC phone number and extension?
508-767-7071 or X7071
What is the ASC snow day policy?
If the library is closed, the ASC is closed. It is up to the individual tutor to decide if they want to tutor on Zoom or the first floor of the library. Otherwise, reach out and reschedule your tutees.