Difficult Situations/Common Problems
How do you deal with a tutee that just wants the answers?
Keep asking open-ended questions, avoid giving the answer, set the agenda for the tutoring session
What are you supposed to do when you don't have an appointment?
Answer the phones and greet people. You could also fill out your timecard. If you have done all of these things, you can do your homework or engage another tutor in an exhilarating debate about something relevant to our world.
What are 3 roles of a tutor?
1. Create independent learners
2. Builder of self-esteem
3. Provide student perspective on learning
What are 3 ways to sign a student in for a tutoring session?
1. Type in the student's last name
2. Type in the student's ID #
3. Swipe the student's ID card on one of the swipe card devices
What should you never wear in the tutoring center?
Headphones, air pods, and ear buds
What are 3 things you can do if a tutee comes in without any notes or materials (such as not having the book)?
Suggest they go grab them, see if the ASC has an equivalent book, or reschedule the tutee for a new appointment
True or False: You can review past exams with the tutee?
True
What are the first 3 steps of the Tutoring Cycle?
1. Greeting and establishing a positive climate
2. Identification of Task
3. Set an agenda for the tutoring session
How do you make a weekly/standing appointment?
Check the box that says book weekly
Where should you sit if you are not tutoring?
The front of the center, so you can greet people.
What do you do when a tutee pushes his or her paper in front of you?
You pass the paper back to the tutee or place it in between the tutor and tutee
True or False: It is the tutor's job to help resolve roommate issues?
False
What is one way to deal with tutee resistance?
Set limits, give hope, and tough love
What color do you book appointments in?
GREEN!!!!!
What are the ASC weekday hours?
Monday-Thursday 8:30 am-10:00 pm and Friday 8:30 am-4:30 pm.
How do you deal with a tutee who is acting in a resistant manner??
Try to remain patient and calm. Try to find common ground. If it becomes really concerning talk to Amy, Kate, Julie, Katie
When can you help the tutee with homework?
If the professor has said it is OK to work on homework.
If the homework is not being graded.
What day and time are timecards due on a normal week with no holidays?
Friday at noon
What does blue mean in the appointment scheduling window?
Drop-in hours
What is the ASC snow day policy?
If the library is open, the ASC is open.
What are 3 things you could do when you don't know the answer?
1. Ask another tutor for help.
2. Look it up together.
3. Tell them to ask their professor during office hours.
What are 3 things you should do after you sign someone in to begin the appointment?
Ask how they are doing. Ask what they would like to work on, then set the agenda for the tutoring session.
What is the ASC phone number and extension?
508-767-7071 or X7071
How do you override for a specific tutor?
You go to the tutor's schedule and click on the upside down triangle next to the time.
What is the maximum number of standing appointments one tutor can have per week?
2, unless you clear more with Amy.