Incident, Grievances, and Violations
What do we do with a grievance once we get it back signed from the Director of Programs?
Upload onto L Drive and place it in the client’s folder.
What do clients need to have a food bag in the fridge?
A note from their Doctor indicating why they need a meal accommodation.
(Copy placed on RA clipboard)
Name at least three things that need to be in a client’s file who is staying in the shelter.
Case Plan (FILLED OUT), Homeless Verification, Intake packet with all signatures, HMIS verification form that is SIGNED, TB test.
What does CES stand for?
Coordinated Entry System
Which clients get a Complaint Form instead of a Grievance Form?
LAFH Clients
When can clients access their food bags?
During meal time hours
What should you do if someone who is not your client is asking you directly for case management assistance?
Redirect them back to their case manager.
How many SPA's are there?
8
True or False: We only fill out incident reports for Shelter Clients.
FALSE
How often do we do bed check in the shelter?
DAILY!
A walk through should be done daily.
True or False: Incident reports need to get signed by your manager?
False! There is no signature portion on the incident report.
What situations can be a means for enrolling into CES?
The client is receiving one of the following Ascencia services: OT, Trauma Therapy, and Tele-Psychiatry.
The client has an allocation (Voucher).
The client has been matched to any type of permanent housing.
The client has received an increase of income.
What signatures belong on a grievance form?
Clients, Case Managers, Supervisor, and Director of Programs
If staff is scheduled in shelter, what should they do before they go out on the field?
Send an email and check in with the Manager on site in person
What should staff do once they have filled out an incident report?
Scan to Director of Programs and upload onto L Drive
True or False: Do all clients in CES need a provided service?
TRUE!
What is Part C on the Grievance form?
Relief or Correction Sought
Name at least three programs/services we offer clients. Ones that take place in the shelter.
OT services, Financial Literacy, Trauma Therapy.
Give me an example of when an incident report should be filled out?
Police called, Ambulance called, a loss of any kind, etc.
When do we EXIT clients from CES?
The client has been housed and we have obtained proof of housing, or the client has been inactive for more than 3 months.