ASEA EMAILS

Email Who?

100

You need to call out sick, so you email...

WFM
[e-mail]
* Be sure to CC your TL

200

Your encounter an IT error that you have never seen before. You follow all your troubleshooting steps but it still does not work. You send an email to...

[e-mail]

300

An associate would like to return and refund their product. You create an RMA and then send an email to...

[e-mail]

400

An associate should send photos of their damaged packages to...

[e-mail]

500

You are filling out a QCBD you must select the emails of one of the following to complete the report...

Kevin Farnsworth [e-mail]

Kurt Stickley - [e-mail]

Email Who cont.

100

You need to add/restore LRP to an account so you email...

[e-mail]

200

You just submitted your time off request in ADP, You now follow up with that request by emailing...

WFM

[e-mail]

300

An associate would like to purchase the 14case of ARS but there is no note to approve this. They do not know who their UL diamond is. So you send the request to...

Diamond Support

[e-mail]

400

You make an empowered decision to refund an associate. You must now email that request to...

[e-mail]

500

An associate from EU would like to sign up but does not know an associate to sign up under. You send this potential customers info to...

[e-mail]

*For US it would be [e-mail]

Templates

100

This must be included in all emails sent to associates 

Official ASEA Email Signature 

200

You send an email to LRP. The SUBJECT and BODY of the email should include:

1. Subject Line: LRP Adjustment - ID number/Order number
2. Body of Email needs to include:
   • ID number of the account the adjustment will be made on and the name listed on the account.
   • Order number(s) involved in the request.
   • Points and/or Percentage adjustment.
   • Details of why the adjustment is being made.

300

An associate would like to request a tour of our Production facility. Name (at least 3 things) that this email to [e-mail], should include

• Associate ID
• Associate name & Name of person requesting a tour
• Email address
• Best contact number
• Number of people in the tour group
• Tour day and time that works best for them
• Confirm if they only want the Production Tour or both tours. 

400

You send a replacement of an order. You email shipping. What should the SUBJECT and BODY of this email contain?

• Subject line: Resolved [Order Number]
• Body of the email should include:
  • Associate ID number
  • Market
  • Order number
  • Replacement number
  • LOT number (For QCBD / Damaged Product Issues)
  • Description of the issue

500

You would like like to see if an order can be stopped and rerouted. Your email to shipping should include what in the SUBJECT and BODY?

• Subject line: Unresolved [Order Number]
• Body of the email include:
  • Order Number
  • Market
  • Associate/Customer ID number
  • Issue Description

Attatchements

100

True or False
You can fill out forms and send them to compliance on behalf of an associate. 

FALSE

200

Name the 2 forms that have a 7 day time limit

7-day Binary Placement Change

7-day Sponsor Change  

300

An associate would like to add their spouse as a co applicant. What would they need to send in an email to compliance? 

• Amended Associate Application for the new account holder
• A written request signed by both husband and wife
• Marriage license

400

If an associate has died, the next of kin must email compliance with the following...

• Copy of the death certificate
• Legal documentation establishing the successor of the estate (i.e. a will)
• A written request with a signature from the successor explaining what they would like to do with the account (to terminate account or request to pass an account to a successor)

500

This information must be sent to compliance to change an account from an Individual account to a Business account.

Business entity Registration Form

• Must be signed by all shareholders, partners or trustees
• Amended Associate Application

• Include the following Documents:
  • Certificate of Incorporation
  • Partnership Agreement or trust documents (these documents are collectively referred to as the “Entity Documents”)

FAQ's

100

Who must be CC'd on all of your emails?

Your TL

200

An associate is returning their package. What number should be on the exterior of the box, and what number do we ask they provide for us? 

- RMA number

- Tracking number

300

Most emails are internal. Some are external. This one is both 

[e-mail]

400

True or False. When needing to email multiple departments, you can just send one email to them all at once.

FALSE

500

True or False - You MUST email will call before picking up your employee product. 

FALSE - While it is NOT necessary to email Will Call before picking up your employee product, sending an email beforehand may allow for faster pick up of your employee product.