Via Line
Emails
100

Name all 4 of the VIA Line products.

Source, Biome, LifeMax, Omega.
100

You need shipping to check on an order tracking. What should be the subject Line?

Unresolved

200

How many of the soft gels of Omega should be taken daily?

2 soft gels.
200

An Associate needs their refund as soon as possible. What 3 things should be included in the email to returns?

RMA, ID, Tracking

300
How is the Source bottle sealed?

1 of the following 3 or a combo. shrink wrap, tamperproof sticker, white seal

300

What are 3 reasons associates email claims?

When there are mispick, damaged, or missing items in the orders. 
400

What is the sticker that is added to the Biome sticker? 

This label is called a Prop. 65 sticker.

400

When do you email fraud? 

When there are gateway rejected orders on non braintree orders or when non customers report charges. 

500

What markets uses Formula 2 for the VIA Line?

Asia

500

What scenarios would an Associate email Compliance?


Placement changes - Associate must fill out the Placement Change Request Form - Sponsor changes - To request this change, associate must fill out the Personal Sponsor Change form - Associate info change: Legal name, birthdate, SSN – follow insight process - Cancel/Re-application of associate – follow insight process

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