FURNITURE CARE PROTECTION
How many years of coverage is offered?
4 years
Medical Grade Mapping Machine
X Sensor
Achieve
What does the “G“ stand for in GAMPA?
Greet
What is the I in ICE?
Integrated vertically
What is the code used for a manager to pitch FCP
67
What are the two key benefits of in individually pocket coil.
Motion separation and individualized support
Sales is a transfer of _________.
Belief or Energy
What does the first “A” stand for in GAMPA?
Add On
Complete this sentence. We design, build and _______ which saves us money which we pass on to the customer.
Deliver
Is outdoor FCP the same as Furniture FCP?
No. Different tiers
Describe the comfort guarantee for Tempur-pedic?
We start the day with ________
Gratitude.
What does the “M” stand for in GAMPA?
Mattresses
What does VIP picks stand for?
Vertically Integrated Product
I’ve moved to Oregon. Is my furniture still covered by FCP?
Yes. You are covered in the entire United States
What is the first question of the bedding survey?
We are always looking for ways to improve the experience of our guest. Do you mind if I ask you a few questions?
A positive mental attitude is_______?
Contagious.
What does the “P” stand for in GAMPA?
Protection Pitch
Describe what does the “E” stand for in ICE?
Exclusive 80% of our show room floor is exclusive to our Homestore. So you won‘t find this anyplace else.
What is accumulation and how does it pertain to FCP?
Letting multiple stains or damage accumulate. Each incident must be reported within 7 days.
What percentage of sleepers are side sleepers?
70%
What is the story of the Duke of Laurel and the Duchess of Salisbury about?
Dating your customer.
What does the last “A” stand for in GAMPA?
Ask for the sale.
Describe the “C” in ICE
No compromise you get the care of a local business with the backing of a multi billion dollar company.