Placing
an Order
an Order
Provides Athletes with a way to place an order for the Fan without using the Fan's true password.
What is Secure Checkout?
You will create a ZCR request ticket to have a Fan refunded for a Lost Package.
What is False?
(No ticket necessary. You are empowered and able to refund a lost package if the Fan does not want a reshipment for an order or item they did not get)
The tab you expand to generate a coupon code for a Fan
Fan Actions Tab
Where is my order?
What is WIZMO?
You would press _______ + __ on the keyboard to help you locate a specific store in FanAssist
What is
Control+F?
When Accessing Fanatics Web Stores, how Shipping charges are calculated, is called
What is Order Value Based Shipping Price?
Fans may return merchandise from multiple orders/packages and will require a separate return label for each warehouse.
What is True?
The three ways to search for an order.
What are:
*Order number
*Email Address
*Telephone number
AER
What is:
(A)cknowledge & Apologize
(E)mpathize
(R)eassure
On the Promotion Calendar, click on the _______, on the top of the page, to find a promotion for a specific store
What is the Store Icon?
These, along with rates, item selections and/or availability will vary across web stores.
What are Shipping Methods?
Fanatics MVP FanCash can be earned on Guest Accounts
What is True?
The tab you would expand to make a payment adjustment in FanAssist
What is the
Order Actions Tab
IDEA
What is:
(I)nclusion
(D)iversity
(E)quality
(A)dvocacy
It can take up to ____ business days for us to receive and process the return.
What is 10 BD?
If the Fan does not want you to do it for them, you can direct the Fan to Login to their account and select their address book. Then let the Fan know to push the "X" feature as shown above to remove the address.
What is Customer Saved Address Removal?
If the Fan is verified, the Athlete can provide them with details on future promotions.
What is False?
The tab that shows all the Athletes that have been in the order and what action they took in FanAssist on the order
What is the
Change History tab?
*Who contacted?
*Email & Phone# of person who contacted us
*Reason for the contact
*Resolution for the contact
What is the Big 4?
It takes _____ hours for SurePost tracking numbers to update.
What is 72hrs
The timeframe, 15 minutes prior to logging in, and 1 ½ hours after logging in, using it only once, is called
What is the one-time password?
If a package's tracking shows the package as "Undeliverable" you can do a ZCR Reship.
What is False?
These are NOT REQUIRED to locate an order using Quick Search.
What are dashes?
ZCR
What is:
Zero Cost Reship
We cannot reship packages to ___________, __________, and ________________.
*only a refund can be issued
What are
Brazil, Mexico,
& the Philippines