Sales
Market Research
Productivity
Gen X
Current Events
100

A business that purchases an extended warranty on a new fleet of automobiles is:

  1. Transferring risk 

  2. Elevating risk 

  3. Eliminating risk 

  4. Retaining risk 


1. Transferring risk

100

What do many businesses do to solve problems, increase sales, and attract customers? 

  1. Modernize physical facilities 

  2. Generate new product ideas 

  3. Develop community relation plans 

  4. Hire additional employees 


2. Generate new product ideas 

100

Gavin is a sales representative at a retail store.  When customers come to him with questions or concerns, he tries to match their body language and communication styles to make them feel more comfortable.  Gavin is building rapport by:

  1. Finding common ground 

  2. Breaking the ice 

  3. Practicing mirroring 

  4. Being empathetic 




3. Practicing mirroring 

100

Which of the following will help you have a pleasant voice when speaking to customers:

  1. Give short responses 

  2. Give irritated responses 

  3. Give thoughtful responses 

  4. Give no responses 


3. Give thoughtful responses

100

When is Mother's Day?


Sunday, May 10th

200

The president of your company has just announced that they are considering eliminating some of the free services that are now being offered.  This should cause the business’s:

  1. Sales to increase 

  2. Production to decrease 

  3. Taxes to increase 

  4. Expenses to decrease 


4. Expenses to decrease

200

When the price of a good or service is high, customers demand will usually be:

1. Average 

2. Low 

3. Unpredictable 

4. High 




2. Low

200

Olivia's coworker Will is meeting with a very important German client tomorrow. Olivia has been to Germany several times, and tells Will that German businesspeople tend to be very formal and serious in business situations.  After learning this information, Will now knows that he should avoid:

  1. Shaking hands 

  2. Making eye contact 

  3. Using humor 

  4. Using titles 


3. Using humor 

200

Which of the following statements best describes positive customer relations:

  1. A business conducts 100 customer transactions per day 

  2. A business listens to customer feedback 

  3. A business has no customer complaints 

  4. A business advertises to attract new customers 


2. A business listens to customer feedback 

200

What is the name of the NASA space craft?


Artemis ii

300

In a private enterprise economic system, the interaction of supply and demand primarily determines:

  1. Competition 

  2. Government control 

  3. Profits 

  4. Prices 


4. Prices

300

Individual customers view products through:

  1. Corporate filters 

  2. Constant lenses 

  3. Personal lenses 

  4. General viewpoints 


3. Personal lenses 

300

It is important to effectively handle customer complaints because they often lead to:

  1. Increase productivity 

  2. Loss of company profits 

  3. Employee satisfaction 

  4. Higher quarterly sales 


2. Loss of company profits

300

For which of the following markets would producers use a short channel of distribution:

  1. Generation X 

  2. Local consumers 

  3. Baby Boomers 

  4. Senior citizens 


Local consumers

300

What is the name of the newest hit franchise on Bravo TV?


The Real Housewives of Rhode Island

400

The government agency that regulates the advertising industry is the:

  1. Federal Trade Commission 

  2. Public Utilities Commission 

  3. Food and Drug Administration 

  4. Consumer Product Safety Commission 




1. Federal Trade Commission

400

If your project team member is located across the country, which of the following project planning tools would be most beneficial for communication and file sharing:

  1. To-do lists 

  2. Online collaboration platforms 

  3. Focus groups 

  4. Flow charts 


2. Online collaboration platforms

400

What type of difficult customer is most likely to create conflict intentionally, complain excessively without a clear resolution, or engage in rude behavior, often making the service interaction unpleasant for staff? 

  1. Disagreeable 

  2. Friendly 

  3. Slow/Methodical 

  4. Suspicious 


1. Disagreeable

400

Evan's Goods is a business that buys consumer goods and sells them to ultimate consumers at its storefront.  In this scenario, Evans Goods is a:

  1. Retailer 

  2. Wholesaler 

  3. Producer 

  4. Industrial user 


1. Retailer

400

What is the next major holiday coming up?


Memorial Day

500

The economic system in which producers are willing to use resources to create products that consumers are willing to buy is known as a ____ economy:

  1. Communist command 

  2. Market 

  3. Socialist 

  4. Command traditional 


2. Market

500

Which of the following is an example of an economic want, not an economic need:

  1. A reliable source of water 

  2. A week-long luxury Cruise 

  3. Basic medical treatment for a sudden illness 

  4. A roof over one's head 




2. A week-long luxury Cruise 

500

To handle customer inquiries, employees should have information about:

  1. Product maintenance 

  2. Sales forecasts 

  3. Advertising methods 

  4. Company investments 


1. Product maintenance

500

Which of the following forms of business ownership must obtain a charter from the state(s) and which it operates:

  1. Sole proprietorship 

  2. Corporation 

  3. Partnership 

  4. Consolidation 


2. Corporation 

500

What local University has let their police chief go?


Brown University

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