Product Knowledge
What offer launched yesterday?
CA Broadband Lifeline
Who should be greeting the customer when they walk in the door?
The Specialist
Name the 4 pillars of Sounds of Success
Greet & Connect
Discovery
Offer
Overcome Hesitations
What is the most popular color in the world?
Blue
What are the 7 weighted metrics on the power ranker?
Internet Opp Yield
Internet Upgrade Opp Yield
Mobile Opp Yield
MLY
Video Opp Yield
Accessory Sell In
Insurance
How long is Internet free with a Standalone mobile promo
1 year
When should the Whiteboard be updated
In the morning
Daily
What is the Greet and Connect Statement
I promise that before you leave today, I will make sure we take care of all your seamless connectivity and entertainment needs.
What day is Mother's Day?
The second Sunday of May or 10th
Which 4 metrics weight 20%
Internet Opp Yield
Internet Upgrade Yield
Mobile PSU
Mobile Line Yield
How much is express shipping at qualifying address?
Customers in flagged households, based on qualifying ZIP codes, are eligible for express shipping at no cost—previously $20. Express shipping eligibility has also expanded to include pSIMs and accessories, helping reduce delivery-time objections and close more Mobile sales.
What does a SMART goal stand for?
Specific
Measurable
Attainable
Realistic
Timebound
What are the 3 steps in Discovery
Whole Home Savings Calculator
Discover Questions
2 or 3 Price lock
Make a payment
What is the name of the report that should be printed daily and posted on the whiteboard
The store visit report
Name 2 of the 4 Feb sales incentives
4. 2 Gig Incentive!!!
When you pulled up your store numbers yesterday morning, where did your store rank in the area?
Yucca- 7
Big Bear- 10
Palm Springs- 15
DHS- 22
Banning- 26
In what step of SOS should the sales sheet be used to demonstrate price and value
Offer
What is the #1 sign in the zodiac?
Aries
What is the equation to determine mobile line yield?
Mobile sales divided by unique transactions
What's needed to qualify for Spectrum Internet Forever?
4 lines total, 2 ported
What does PSOC stand for?
Physical Security Operational Center
What's the SPP4 Bundle Hesitation Statement?
Many of my customers said the same thing and when I reviewed their mobile bill the only reason they were paying less for Internet is because they were being charged over $70 per Mobile line. Let me prove to you that I can save you over $1,000 per year. Let's pull up your bill on your mobile phone
OH NO!
Walt Disney's favorite princess was?
Cinderella
Why is the mobile line yield for the store always less than the combined mobile line yield of all the Specialist
It includes ALL transactions
-Kiosk
-ASM
-SM