Product Knowledge
Leadership
Sounds of Success
Free For All
Business Acumen
100

What offer launched yesterday?

CA Broadband Lifeline

100

Who should be greeting the customer when they walk in the door?

The Specialist

100

Name the 4 pillars of Sounds of Success

Greet & Connect

Discovery

Offer

Overcome Hesitations

100

What is the most popular color in the world?

Blue

100

What are the 7 weighted metrics on the power ranker?

Internet Opp Yield

Internet Upgrade Opp Yield

Mobile Opp Yield

MLY

Video Opp Yield

Accessory Sell In

Insurance

200

How long is Internet free with a Standalone mobile promo

1 year

200

When should the Whiteboard be updated

In the morning

Daily

200

What is the Greet and Connect Statement

I promise that before you leave today, I will make sure we take care of all your seamless connectivity and entertainment needs.

200

What day is Mother's Day?

The second Sunday of May or 10th

200

Which 4 metrics weight 20%

Internet Opp Yield

Internet Upgrade Yield

Mobile PSU

Mobile Line Yield

300

How much is express shipping at qualifying address?

Customers in flagged households, based on qualifying ZIP codes, are eligible for express shipping at no cost—previously $20. Express shipping eligibility has also expanded to include pSIMs and accessories, helping reduce delivery-time objections and close more Mobile sales.

300

What does a SMART goal stand for?

Specific

Measurable

Attainable

Realistic

Timebound

300

What are the 3 steps in Discovery

Whole Home Savings Calculator

Discover Questions

2 or 3 Price lock

300
What is the #1 reason customers visit a Spectrum location?

Make a payment

300

What is the name of the report that should be printed daily and posted on the whiteboard 

The store visit report

400

Name 2 of the 4 Feb sales incentives

  1. Spectrum Race to the Top Store Competition Incentive!
  2. Earn up to $5 per Accessory sold in Store!!
  3. RR & RRP Break the Bank Incentive!!!!

   4. 2 Gig Incentive!!!

400

When you pulled up your store numbers yesterday morning, where did your store rank in the area?

Yucca- 7

Big Bear- 10

Palm Springs- 15

DHS- 22

Banning- 26

400

In what step of SOS should the sales sheet be used to demonstrate price and value

Offer

400

What is the #1 sign in the zodiac?

Aries

400

What is the equation to determine mobile line yield?


Mobile sales divided by unique transactions

500

What's needed to qualify for Spectrum Internet Forever?

4 lines total, 2 ported

500

What does PSOC stand for?

Physical Security Operational Center

500

What's the SPP4 Bundle Hesitation Statement?

Many of my customers said the same thing and when  I reviewed their mobile bill the only reason they were paying less for Internet is because they were being charged over $70 per Mobile line. Let me prove to you that I can save you over $1,000 per year. Let's pull up your bill on your mobile phone


OH NO!

500

Walt Disney's favorite princess was?

Cinderella

500

Why is the mobile line yield for the store always less than the combined mobile line yield of all the Specialist

It includes ALL transactions

-Kiosk

-ASM

-SM

M
e
n
u