BALANCING ACT
True of False: People are proven to have better work/life balance by having improved health and better nutrition
True
What communication skills involves understanding and acknowledging the other person's feelings and perspective
Emphaty
True or False: Just 12% of workers leave their job because they want more money.
True: According to employee engagement facts, 89% of employers think employees who quit for another position are doing so because of a larger paycheck. In truth, just 12% of workers leave for more money. (2023, Team Stage Employee Statistics)
True or False: Positive emotions broaden staff cognitive and social resources, encouraging novel thoughts and responses and long-term wellbeing and success.
True
Fill in the blanks: When emotions start escalating during a difficult conversation, suggest taking a _____ to cool down.
break
True or False: Difference in values and personality is the #1 cause of conflict in the workplace.
False. Poor communication (2022, Myers-Briggs Conflict at Work)
Ranking:
#1 Poor Communication
#2 Personality and value clashes
#3 Overwhelming workloads
#4 Unclear roles and responsibilities
The state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress related to personal life and or work.
Burnout
A type of question that can help uncover underlying issues during a difficult conversation
Open-ended question
True or False: Top performing workers spend equal amount of time engaging in individual and collaborative work
True. Top-performing workers spend 45% of their time on the job working individually, 45% of their time on the job working collaboratively, and 10% of their time on the job learning and socializing. (2023, Zippia - Importance of Teamwork)
The act of paying full attention to something slowing down to really notice what you're doing.
Meditation
Provide two most common workplace communication problems.
Remote Work Communication Barriers;
Team or Department Knowledge Silos;
Information Hoarding;
Assumptions and Misinterpretations;
Use of Terminology or Jargon;
Lack of Feedback;
Lack of Psychological Safety
(https://bloomfire.com/blog/workplace-communication-problems/)
Fill in the blanks: Employees list ___________ as the #1 quality a manager can have in supporting them to do their best work (85%)
Authenticity (Microsoft Worklab, 2022)
This skill is used to cope with feelings in a positive manner. They are like "tools" that we use to manage our emotions.
Stress management/coping skills
Provide at least three characteristics of effective feedback
Specific, timely, constructive, clear, concise, objective, focused on behavior, balanced, actionable, respectful, considerate, two communication, goal-oriented, continuous, encouraging growth
Fill in the blanks: _______________ has caused many employees to leave their jobs. This has also been considered to be a possible contributor of the "Great Resignation".
A lack of empathy in the workplace has caused many employees to leave their jobs, which is a possible contributor to this year’s so-called “Great Resignation.” (2021, EY Consulting Survey)