SA Expectations
How are you supposed to name yourself on Zoom?
First Name - CampusT# (top three courses highest level)
What color is the clock on TC when you clock in?
Green!
What does ASN stand for?
Academic Support Network
What type of question is this: (Probing, Prompting, Clarifying, or Confirming)
At which part of the problem are you getting stuck?
Probing
Who's responsibility is it to move students in your Queue?
BONUS
You should!
BONUS +50: DAs should not be asking you to pull students into your Queue because part of your job duties is to be monitoring the Queue and helping students you can help!
How many InScribe posts do you do in one week?
2!
How do you properly remove someone from your Queue?
Click on their name and select conclude visit!
What was ASN previously called?
University Academic Success Program (UASP)
What type of question is this: (Probing, Prompting, Clarifying, or Confirming)
What would be the next step of the problem?
Prompting
True or False: Shift Managers can give you a notice.
False
BONUS +50 for each: Only Pro-Staff can give you a notice, Write-Up happens after 1 notice, MOE happens after multiple offences
How many students can you work with at a time (max)?
3-5!
How do you send a student the Zoom Link when they're not in the Zoom Room?
Move the student to your Queue and paste the Zoom Link from the participants tab in Zoom in the pop-up box and the Zoom link will pop up on the student's TC.
How many of our PAs were previous tutors?
BONUS
2!
BONUS +50 for each: Brooklyn and Aubrey
What type of question is this: (Probing, Prompting, Clarifying, or Confirming)
Can you explain back to me how we did this problem?
Confirming
Before pulling a student into your Queue, what should you do?
BONUS
Communicate with the DAs who you will help before working with the student!
BONUS +50 for each: this can be done verbally in the Zoom, via slack, or via chat on Zoom
What should you have open at the tutor station?
BONUS
TracCloud, Slack, Zoom, InScribe
BONUS +50 for each: Important Links for SA Tutors, ASN Student Staff Drive, Camera ON!
What do you do if TC Queue is not working?
BONUS
Take screenshot and send in #traccloud-bugs, try in different browser, try in incognito browser
BONUS +50: communicate with DAs online and in person!
Who has been with ASN for the longest time?
Lisa Cahill!
What type of question is this: (Probing, Prompting, Clarifying, or Confirming)
Can you explain back to me what you have tried so far?
Probing
How do you acknowledge a DAs message on Slack?
React or reply in thread!
What should always be on your person while you tutor?
BONUS
Headset (volume on!) and Nametag (correct tag!)
BONUS +50 for each: Positive Attitude/Tutoring Mindset
How do you access the "search tutoring schedule" as a student seeking tutoring?
Select the other dropdown, select switch to student account, click on search tutor schedule, fill out dropdowns as needed
How many years has ASN been around (despite name changes lol)?
16!
What type of question is this: (Probing, Prompting, Clarifying, or Confirming)
What formula in your notes did you say you used for this question?
Clarifying
How should DAs and tutors prioritize students in the Queue?
Start with students who have been in the Queue the longest and have tutors pull multiple students with same subject