Resident Resolutions
What do say to an upset resident?
A. It's not my problem
B. Talk to Nancy
C. Talk to Brenda
D. I apologize and will look into this.
How long should it typically take to complete a work order?
48 Hours = 2 Days
How long does it take to process an application?
72 HRS
In what unit does Robert Wheatley live?
L306D
What drives a resident to renew?
A. Friendly staff
B. Low renewal rate
C. Maintenance request completed in a timely manner
D. ALL OF THE ABOVE
D. ALL OF THE ABOVE
How long should it take for a resident complaint to be resolved?
72 hours
How much does it cost to trim someones yard?
$25.00
Can people that do not have a social security number apply?
YES
What unit does our courtesy officer live in?
L318C
How many units do we have in the complex
144
Name acceptable ways to receive a work order from a tenant.
Text message
Resident portal
What is the procedure for completing a work order for a tenant with pets?
In a sales driven position such as a leasing consultant . An important part of the sales process is to _______________.
A. Close the sale
B. Follow up
C. Let the apartment rent it self
D. Both A and B
D. Both A and B
Who lives in B302C
Zak
What state was the no abortion law passed?
Alabama
Vendors who work regularly at your community should be given the authority to do what?
A.access keys to vacant apartments on their own
B. Charge needed supplies to the community account
C. Have access to the maintenance shop supplies and work space
D. None of the above
D. None of the above
Always change the ____________ immediately at the time of move out.
A. Carpet
B. Locks
C. Blinds
D. Kitchen faucet
B. Locks
Someone that got a DUI 10 years ago wants to apply- do they qualify?
No, unless it no longer appears on their record
Which one of our tenants speaks Portuguese
Ana Lassala
How many states are in the united states?
50
2. Legal term for removing your tenants
a) Evacuation
b) Eviction
c) Revenge
d) Removal
B
It's raining outside and your shoes are muddy but you need to enter the apartment of a resident who is not there, do you ____
A.) Go in anyways they're not there so it's not your problem
B.) Take your shoes off
C.) Put shoe covers on
D.) B or C
D.) B or C
Guest cards should have which of the following?
A. Qualifying notes such as whether or not the prospect can afford the rent
B. Race, age and job information for the prospect
C. How many children will be living in the apartment
D. Follow up information including where a prospect leased, if not with you
D. Follow up information including where a prospect leased, if not with you
Whos dog always escapes from their yard?
Alma Huerta B307A
In 1995 a tejano music star was fatally shot who is this tejano star?
Selena