Gurus
This quality guru is Japan's "Father" of quality.
Who is Dr. Kaoru Ishikawa?
A group of people who share the responsibility for accomplishing a specific purpose and maintaining specific performance levels.
What is Teams?
One of the many definitions of quality.
Quality is a subjective term for which each person has his or her own definition. In technical usage, the quality can have two meanings:
1. The characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
2. A product or service free of deficiencies
OR, Quality is....
A conformance to requirements
A fitness for use
Meeting/exceeding customer expectations
Superiority to competitors
"I know it when I see it"
The various definitions of quality are on this page number in your book.
What is 2?
Maps distribution of numeric process data to reveal the amount of variation in an entire data set.
What is Pareto Chart?
He authored "Quality is Free".
Who is Philip Crosby?
The four stages of team growth
What are:
1. Forming
2. Storming
3. Norming
4. Performing
This has been defined as meeting or exceeding the customer's requirements for product and service features, prices, timeliness, and performance.
What is customer satisfaction?
The ASQ code of ethics can be found starting on this page number.
What is page 256?
Displays the relative importance, or impact, of items contributing to a given situation.
What is Check Sheet?
He is known as the "Father of Control Charts".
Who is Dr. Walter Shewhart?
This team type is comprised of people who represent various groups in the organization.
What is a Cross-functional team?
What SIPOC stands for.
Supplier-Inputs-Process-Outputs-Customers
The four team stages can be found on these pages numbers.
What is page 87-88?
Used to brainstorm potential underlying causes of a major problem and then organize and categorize those causes for further analysis.
What is Scatter Diagram?
This quality guru first acknowledged worker expertise and involved workers in continuous process improvement.
Who is W. Edwards Deming?
This type of team is comprised of people interested in improving part of an overall process.
What is a Process or Continued Quality Improvement Team?
Three of the five quality gurus and their philosophies.
1. Dr. Walter Shehart: PDCA; Father of control charts
2. Edward W. Deming: PDSA; 14 points of leadership
3. Joseph Juran: Trilogy - Quality planning, control and improvement
4. Dr. Karou Ishikawa: "Father of Quality"; Fishbone Diagram and primary promoter of the Pareto diagram
5. Phillip Crosby: Authored Quality is Free; DIRFT (Do it right the first time).
The six sigma concepts and tools are on these page numbers in your book.
What are pages 107-108?
Tool to collet data and record observations of a process. Helps you answer the questions "how often" and "under what conditions."
What is Flowchart?
This Quality Guru felt that specific quality improvement goals must be in the business plan.
Who is Joseph Juran?
Four out of the six types of Team Types, with their meaning.
1. Process or continuous improvement: People interested in improving part of an overall process.
2. Natural work group or work cell: People who have responsibility for a specific process or function
3. Self-Managed/Self-Directed: People who belong to an intact workgroup
4. Project: People on loan for the duration of the project (usually)
5. Cross-Functional: People who represent various groups in the organization
6. Virtual: People who are affiliated w/ some aspect of the an organization, but separated by distance.
The Four Absolute Principles.
What is:
1. Conformance to requirements is the only definition of quality.
2. What causes quality is perception, not appraisal.
3. Zero defects is the only acceptable performance standard.
The price of nonconformance is how quality should be measured.
A SWOT analysis example can be found on this page.
What is page 205?
Five out of the seven of the quality tools available, with their description and/or when to use them.
Flowchart: A visual representation of a step-by-step process that can help us understand complex information
Histogram: referred to as a frequency distribution. a Histogram is a bar graph that maps distribution of numeric process data to reveal the amount of variation in an entire data set over a period of time.
Pareto Chart: Based on the Pareto principle, also known as the 80/20 rule which suggests that app. 80% of effects result from 20% of potential causes. Typically shown as a bar graph and displays relative importance, or impact, of items contributing to a given situation.
Scatter Diagrams: Also known as a scatter chart or plot. This tool is used to compare two numeric variables to determine if there is a relationship between them. The strength of the relationship between variables can be calculated mathematically, but a visual analysis is usually satisfactory.
Cause and Effect Diagram: A useful tool that helps you brainstorm potential underlying causes of a major problem and then organize and categorize those causes for further analysis.
Check Sheets: A simple, flexible, and effective tool to record observations of a process.
Control Charts: Created using attribute or variable data from a run chart, this chart tracks performance of a process over a specific period of time against established, acceptable process limits (represented as a centerline).