Overview & Define
Vestcom's quality focus is on which department?
A. IT B. Service Bureau C. CX D. All departments
What is D. All departments
The reason Post Mortems are created:
A. Non Conformity occurred B. My manager told me to do it C. I don't know why D. I'm just here for the food
What is A. Non Conformity
This is the initial tool used when finding a root cause in the Post Mortem.
A. Fish Bone Diagram B. Ishikawa diagram C. 5 Why's D. 5 How's
What is C. 5 Why's
How many Quality Champions do we have?:
A. 10 B. 25 C. 35 D. 100
What is B. 25
What is the Director of Quality's favorite food?
A. Mac & Cheese B. Chocolate C. Cheesecake D. Vanilla Ice Cream
What is B. Chocolate
What is 5S?
A. sort, set , shine, standardize, sustain
B. Sit, stare, sleep, shake, skate
C. never heard of it
D. Camaro
What is A. Sort, Set , Shine, Standardize, Sustain
An action taken to eliminate the cause of a detected nonconformity is:
A. Corrective Action B. Preventive Action C. Correction D. Andon System
What is A. Corrective Action
Another name for a Fishbone diagram is: A. Root Cause diagram B. Cause and Effect diagram C. Pareto Chart D. Arrow Diagram
What is B. Cause and Effect Diagram
Did Vestcom meet it's COPQ goal?
A. Yes B. No C. Maybe D. Not enough information
What is A. Yes
Goal $2.56M
Actual $2.39M
What year did the Arkansas Razorbacks win the NCAA Basketball National Championship?
A. 1994 B. 1992 C. 1990 D. 1998
What is A. 1994
What type of test is administered after a Hot Fix?:
A. PQA Test B. ANOVA Test C. PDCA Test D. Autozone Free Testing
What is A. PQA Test
An action taken to eliminate the cause of a potential nonconformity and its occurrence:
A. Corrective Action B. Preventive Action C. Correction D. Andon System
What is B. Preventive Action
How many causes does an Ishikawa diagram allow the user to analyze?
A.6 B.5 C.4 D.9
What is A. 6
Which client had the most critical issue (highest cost and most stores affected) in 2019?
A. Ahold B. Kroger C. Dollar General D. Rite Aid
What is D. Rite Aid
Which team will win this year's Super Bowl?
A. Kansas City Chiefs B. San Francisco 49ers C. Arkansas Razorbacks D. Tom Brady and the Patriots
What is B. 49ers
Name one of the 7 Quality Tools:
A. FMEA B. QFD C. SMED D. Check Sheets
What is D. Check Sheets
An action taken to eliminate a detected nonconformity is:
A. Corrective Action B. Preventive Action C. Correction D. Andon System
What is C. Correction
When using the 5 Why's tool, the focus should be on: A. The Process B. The People C. The Client D. The Quality Manager
What is A. The Process
Which is the most important takeaway for a Quality Champion?
A. Attend all meetings B. Don't ask too many questions C. Implement quality tools in your department to help solve problems D. Try chocolate covered mac and cheese
What is C. Implement the tools learned in your department to help solve problems
Who is Vestcom's CEO?:
A. Jerry "The King" Lawler B. Jerry Lee Lewis
C. John Lawlor D. Jimmy Lawlor
Who is C. John Lawlor
Who is responsible for Quality?
A. David Lewis B. Quality Director C. Nigel Collins
D. Everyone
What is D. Everyone
It is necessary to initiate a Post Mortem when the non conformity costs: A. $500 B. $2500 C. $7000 D. $5000
What is D. $5000
Name 2 causes on the fishbone diagram:
A. Management & Methods B. Machines & Policies C. Mother Nature & Measurements D. Materials and Supply Chain
What is C. Mother Nature and Measurements
Which new tool was implemented to capture COPQ, action items, owners, due dates for the entire year?
A. Pareto Chart B. Paynter Chart C. Fishbone diagram D. Gantt Chart
What is B. Paynter Chart
How many people are in Bob Wallis IT organization?
A. 300 B. 105 C. 143 D. 87
What is B. 105