Systems & More
True or False: We will cover the cost to repair blemishes annotated in the 360-degree tour?
False
Who did Forbes name the youngest “self-made billionaire ever” in 2019?
Kylie Jenner
What color and shape indicates an imperfection on a 360 degree tour?
Yellow Triangle
Which superstar infamously had a “wardrobe malfunction” during the Super Bowl XXXVIII Halftime Show?
Janet Jackson
What does NPS stand for?
Net Promoter Score
What will customers be asked to upload when submitting a cosmetic concern?
Upload photos of their cosmetic concerns
Which actor voiced both Darth Vader and The Lion King‘s Mufasa?
James Earl Jones
When is the only time a customer can submit a cosmetic concern issue to SilverRock?
Only during the 7-Day Money Back Guarantee
What former Nickelodeon star is also the longest-running member of the Saturday Night Live cast?
Kenan Thompson
What guide gives Advocates the power to solve our customer's issues with impactful solutions?
The Empowerment Tree
Where do customers submit their Cosmetic Concerns
The Post-Sale Dashboard
How many times did Ross Geller get divorced on Friends?
Three times (Carol, Emily, Rachel)
What color and shape indicates a Vehicle Feature on a 360 degree tour?
Blue Circle
Who is the godmother of Miley Cyrus?
Dolly Parton
The acronym used to de-escalate a conversation
H.E.A.T
Where can you, an Advocate, see a customer's Cosmetic "Cases"?
Cases Tab In Carma
Who does Michael Scott hit with company property on company property in The Office?
Meredith Palmer.
Any blemish, scratch, ding, or dent that would be considered cosmetic wear and tear on a Carvana vehicle is referred to as?
An Imperfection
What everyday item did Romy and Michele claim to have invented in Romy and Michele’s High School Reunion?
Post-it notes
If a customer paid for their down payment with a certified check, how will they receive their refund if they return?
Certified Check
What does SilverRock follow to determine if a cosmetic concern is within or outside standards?
Carvana Vehicle Standards Guide
What are the names of the Sanderson sisters from Hocus Pocus?
Winifred, Mary and Sarah
A call-out on the Carvana.com website indicating a feature or imperfection are referred to as what?
Annotations
What is the name of the family dog on Full House?
Comet
In what year did Carvana go Public and began trading on the New York Stock Exchange?
2017