Commercial Finance
In Commercial Finance, this type of margin is calculated by subtracting cost of goods sold from net sales.
What is gross margin?
Sales teams often refer to this figure to track performance against set expectations.
What is the sales target or quota?
Customers expect responses within this number of hours or days, depending on service level agreements.
What is 24 to 48 hours?
This financial document summarizes revenues, costs, and expenses over a specific period.
What is an income statement?
The four Ps of marketing are Product, Price, Place, and _________.
What is Promotion?
This division of Commercial Finance often partners with Sales to evaluate pricing strategies and contract profitability.
What is FP&A (Financial Planning & Analysis)?
Sales reps often use this document to secure pricing and quantity commitments from customers.
What is a sales order?
Before issuing a return authorization, customer service should confirm this has been followed by the customer.
What is the return policy?
This method spreads the cost of a fixed asset over its useful life.
What is depreciation?
This type of marketing uses email, social media, SEO, and websites to promote products.
What is digital marketing?
These two metrics are key components of working capital.
What are accounts receivable and accounts payable?
This report compares actual sales to planned or forecasted sales.
What is a sales variance report?
When a product is ordered but not available to ship immediately, it’s placed in this status.
What is backorder?
This type of entry is posted at the end of a period to record income or expenses that haven't been invoiced or paid.
What is an accrual?
This metric tracks the percentage of people who click an ad and complete a desired action.
What is conversion rate?
Commercial Finance teams use this process to ensure large customer credit lines do not exceed acceptable risk levels.
What is credit risk review or credit analysis?
This sales technique involves selling additional or premium products to increase transaction value.
What is upselling or cross-selling?
If a customer keeps getting transferred between departments, this term describes their likely frustration.
What is service runaround or poor handoff?
This is the general term for a collection of all accounts used by a company
What is a general ledger?
This is the total cost of acquiring a customer through marketing campaigns.
What is customer acquisition cost (CAC)?
This document is often required to justify a bad debt write-off over a certain dollar threshold.
What is a write-off approval memo or journal entry with documentation?
This system tracks interactions and data related to leads and customers.
What is a CRM (Customer Relationship Management) system?
Customer Service often partners with this internal team to resolve shipping discrepancies and product availability.
What is Supply Chain or Logistics?
A journal entry correcting a previously posted error is called this.
What is an adjusting or correcting entry?
This type of content highlights how ASSA ABLOY’s products solve customer problems and is often shared on websites or social media.
What is a case study or testimonial?