Communication Styles
This communication style involves expressing your needs while respecting others.
What is assertive communication?
“I feel ___ when ___ because ___” is called this type of statement.
What is an “I” statement?
Saying “no” when you need to is an example of this skill.
What is setting boundaries?
A peer asks to borrow something you don’t want to share. What’s an assertive response?
What is “I’m not comfortable lending that out”?
Good eye contact shows this.
What is confidence/respect?
This style avoids conflict but often ignores your own needs.
What is passive communication?
Fill in the blank: “I feel frustrated when you interrupt me because ___.”
What is I don’t feel heard / I lose my train of thought?
True or False: Saying no makes you a bad person.
What is False?
Someone cuts in front of you in line. What could you say?
What is “Excuse me, I was next”?
Speaking in a calm, steady voice helps communication be more what?
What is effective/assertive?
This style often includes yelling, blaming, or threatening.
What is Aggressive Communication
What is I don’t feel heard / I lose my train of thought?
What is they reduce blame and defensiveness?
Give an example of a polite but firm way to say no.
What is “No, I’m not able to do that right now”?
Staff misunderstands you. What’s an assertive response?
What is “I’d like to clarify what I meant…”?
Crossing arms and avoiding eye contact may signal this.
What is discomfort/defensiveness?
This style appears passive on the outside but expresses anger indirectly.
What is passive-aggressive communication?
Turn this into an “I” statement: “You never listen to me!”
Turn this into an “I” statement: “You never listen to me!”
Why are boundaries important?
What is they protect your time, energy, and mental health?
A friend pressures you to do something you don’t want to do.
What is “No, I’m not interested in that”?
Standing up straight and facing the person shows what?
What is confidence/assertiveness?
This communication style leads to the healthiest relationships.
What is assertive communication
Name one feeling word you could use in an “I” statement.
What is angry, sad, frustrated, anxious, hurt?
What is one consequence of not setting boundaries?
What is burnout, resentment, being taken advantage of?
Someone raises their voice at you. What’s an assertive response?
What is “I want to talk, but not if I’m being yelled at”?
Name one nonverbal skill used in assertive communication.
What is eye contact, posture, tone, facial expression?