Programming
Promotions
Internet
Installation
Misc
100
What is the difference between Rogers On Demand and PPV Services?
ROD allows customers to order shows and movies right on their TV screen whenever a customer wants + as much as they want. While PPV are for specific hit movies, sporting events and adult entertainment uncut and commercial-free.
100
Which of the following analogue packages are no longer available to offer to new customers? (1) Basic Cable (2) Cable Plus Combo (3) Ultimate TV (4) Original and Select
(4) Original and Select
100
What is the activation fee for Internet?
$14.95
100
According to the Hot Connect Policy, which of the following are true (select 3): (1) There is at least one active outlet (2) Customer is satisfied with the current location of the outlet(s) (3) There is a charge of $14.99 (4) Customer is capable of setting up themselves
(1) There is at least one active outlet (2) Customer is satisfied with the current location of the outlet(s) (4) Customer is capable of setting up themselves Note: Hot Connection installation fee is $19.99
100
True or False: Whole Home PVR comes with an easy to use self-installation guide.
False
200
Your customer always misses his favourite shows. What type of box would you recommend him?
High Definition Personal Video Recorder
200
Your customer currently resides in New Brunswick. They know a friend in Ontario that has received U14. They want to also take advantage of this. What would you inform your customer?
Promotions vary from region to region. Let me investigate to see if I can add this for you or find a simliar offer for your area.
200
True or False: Rogers offers 24 hours technicial support and online help because the customer does not have to be an internet expert and can easily get help.
What is True
200
Mr. Jan would like to add a 5th outlet to his account. What charges will he expect on his next bill?
Installation fee of $49.99 Ampliphier for $75.00
200
When you have a new customer you click on "Add New Customer", when you have an existing customer you click "_____"
"Make Changes"
300
What programming would you offer a customer who likes to watch movies?
The Movie Network
300
True or False: Campaign codes are used to differentiate promotions from one another in SGI
True
300
How much does it cost for Professional Installation?
$99.99
300
True or False: Rogers online protection provides you free parental control?
What is true
300
Which of the following boxes have the best picture quality? (1) Digital Adapter (2) Standard Box (3) High Definition Box
(3) High Definition Box
400
Which of the following channels are part of the Music Theme Pack in Ontario? (select 2) (1) JuiceBox (2) BET (3) Animal Planet (4) MuchLoud (5) BBC Kids
(1) JuiceBox (4) MuchLoud
400
Digital cable allows customers to: (select 3) 1) Watch and subcribe to more multicultural channels 2) Watch a variety of programming such as movies and sports 3) Go to a Rogers store and pick up movies 4) have more control and convenience
What is 1) Watch and subcribe to more multicultural channels 2) Watch a variety of programming such as movies and sports 4) have more control and convenience
400
What are the 3 types of Internet Installation that a customer can request?
What is Self-Installation, Basic Installation, and Professional Installation
400
When completing an activation for Internet and TV on an unwired account, what installation product code must you input?
What is Basic Installation/Professional Installation (Internet) and New Connection Rate (TV)
400
Your customer wants to set up PAC, what do you do?
Advise the customer they can go to a rogers store to fill in a form or they can visit rogers.com
500
What are the 3 screens/windows that display in SGI?
Customer Summary, Alerts, Product Summary
500
Basic Analogue Tier + ultimateTV (or Combo depending on location), Timeshifting, Extra outlets are componenets of... 1) Digital Basic 2) Digital Lite 3) the Ultimate TV package 4) Digital VIP
What is 4) Digital VIP
500
Your customer is requesting for an Internet modem. What are the 3 options a customer can acquire a modem?
What is picking it up from retail, book a techncian for installation, or have it couriered to them.
500
In the work order details, the print status determine what?
What is whether the work order was either printed or not printed
500
A new Rogers TV customer's credit assessment as returned as declined. They want to get a HDPVR, what would you advise them?
We can offer you services if you enroll in MAC/PACC, clear up any outstanding debts with Rogers, or iif you purchase the hardware instead of renting
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