Promotions
true false we provide loan advances
false
APR
What is Annual Percentage Rate
true or false variable info shows percentage rates on a member's account
True
what are the two different categories of benefits for Visa
Core, Optional
if the card holder tells you that they can not get into their online account what do you pull up?
Access point
true or false we do not deal with Retail purchases in rewards?
false
True or False received check and convince advance is under fees widget
False
How do promotions help members
One Payment, One Bill, Lower interest
visa optional benefits
Warranty Manager Services, Travel and Emergency assistance, Year-end summary, Purchase security, Travel accident insurance, return protection, trip cancellation\trip interruption, trip delay reimbursement, lost luggage reimbursement
where in UAD do you find rewards?
Process flow or Card Features and Benefits
What is the transferring of a balance from one credit card to another with low intrest
in order to initiate a fee reversal
What is Cardholder must initiate the request
Finance Charges are the cost of ----------- Money from a CU
Borrowing
Master card optional benefits
Free shipping, Home sharing, priceless cities, identity theft, master travel and lifestyle services, luxury hotel and resort portfolio, (car, air, cruise and vacation packages), Mastercard airport concierge
In the access point process flow, can we assist a member with a rewards question?
yes, CU Rewards Navigation form assesspoint
true or false we do in house balance transfers
true
minimum payment % is found
What is Other info widget\tab
What tabs can you click to check CU Fees
What are the Visa core Benefits
Emergency Cash Disbursement, Auto Rental Collision Damage Waiver, roadside dispatch, zero liability
provide 2 of the 3 correctly what does SSO, DSO, CSO stand for
Single Sign on
Combined Sign on
Dual Sign on
Credit Cards have these similar to debit card checks
Convenience Checks
Under APR and Fees Tab
promotions, fees , other info, variable info, finance charge issues
to access finance charges YTD or for the year you must transfer to
Transfer to HD
What are Master card core benefits
extended warranty, Mastercard ID theft resolution, price protection, global services, zero liability, fuel rewards,
name the column that tells you how many points the CH has to spend
redeemable balance