SAFETY
Actions done by all associates during an active shooter
What is Run, Hide, Fight?
What is a Bag Check?
Key Moments
What is Store Aesthetic, Driving Sales, Fitting Rooms, and Checkout?
Will occur every Tuesday during holiday season.
What is Every Till Tuesday?
Actions we would never want any associate to take when dealing with a potential shoplifter
What is Accuse Pursue or Touch (APT)?
This app allows you to enter KSRs, SMRs & Sensor Audits
What is the Incident & Audit Portal?
This PowerBi report gives visibility into merchandise movement, transfers, and PoPins.
What is the Inbound & Outbound Shipment report?
Routines to keep YOU customer ready
What are the Opening, Closing, and Cleaning routines?
The designated place where all associates should meet to be accounted for during an evacuation.
What is Store Assembly Point?
These bills are ran through the detector to prevent the intake of counterfeit bills.
What are $100's, $50's, and five or more $20's?
Use this function every time merchandise changes location
What is the Move Function?
This final customer touch point should always be fast, friendly, and efficient.
What is Checkout?
GSOC for short
What is the Global Security Operations Center?
The "4 Nevers" during a Scam Call.
What is Remove POS Funds, Leave the store, Discuss Employee Info, and Create Giftcards?
This dashboard helps stores keep an eye on controllable expenses and margin erosion during the holiday season.
What is the Store Control Dashboard?
During busy holiday traffic, staying consistent with recovery and organization in this area, helps keep the customer experience moving.
What is the Stockroom?
This manual will guide you during most crisis situations
What is Crisis Management Manual?
This action involves acknowledging customers, offering assistance, and maintaining a visible presence to deter theft.
What is Customer Service Statements?
This technology uses radio waves and tags to identify and track merchandise, helping stores improve inventory accuracy
What is RFID?
What are the Fitting Rooms?