Claims Basics
Which recommended option do you use in the Claims App while processing Claims
What is the first option?
Who is responsible for packaging Market Place returns?
What is the Service Desk?
CVP is the abbreviation for this
What is Customer Value Program?
Who audits disposal cartons before they are thrown away?
Who are Salaried Managers?
Who is responsible for bringing recall items to Claims?
Who is the TL over the affected area?
Who is responsible to find the UPCs for “No UPC” claims items
Who is TL/TA from that area?
Who is responsible to put Clearance tags on Clearance merchandise when it’s pulled from the home?
What is TLs and TAs?
Who audits Donation cartons before they are picked up?
Who is a Coach or TL?
What bins or totes do you use for Frozen/Dairy claims & damages?
What is the Grey Claims totes?
Where do reshops go?
What is back to their respected departments?
Typically, where does Consumables clearance merchandise go?
What is it remains in their respected departments?
Disposal cartons must be closed within what time frame
What is 24 hours?
How long can a RCTR carton be open?
What is 24 hours?
Can Clearance items be sent to the RTCR
What is no?
Should CVP option be used to markdown large quantities of deleted merchandise?
What is NO?
What is the purpose of the Disposal audit?
What is to verify contents and look for CVPable merchandise?
Who owns claims?
Who is everyone?
What is one area of the store that can contribute largely to shrink?
What is Claims?
Where are CVP items sold from?
What is their home location?
At what point can we donate Seasonal Clearance?
What is after the 90% markdown is taken?