Claims Basics
Who is responsible for bringing recall items to claims?
What is the team lead over the department.
When should disposal cartons be actioned?
What is within 24 hours .
Who is responsible for packaging Market Place returns?
What is the service desk.
What is the portal to research front end and Ap exceptions in the stores?
What is Secure.
How much time do we have to fill out an incident or accident?
What is within 24 hours.
Who owns claims?
What is Everyone.
Who audits disposal cartons before they are thrown away?
What is salaried management.
Who should work returns and reshop carts?
What is the respected departments.
What is the self-checkout ratio for staffing?
What is 4 to 1 unless an exception is made by the market team.
What should be done if the accident app is down?
What is fill it out through IRS.
Who is responsible for processing "no upc" items in the building?
What is the team lead over the area.
Who audits Donation cartons before they are picked up?
What is Coach or TL.
What is one area of the store that can contribute largely to shrink?
What is Claims.
What is the percentage of shrink that can come from the front end?
What is 30%.
What should be done within 30 days from an associate accident?
What is Accident Review.
What does CVP stand for?
What is Customer Value Program.
What is the purpose of the Disposal audit?
What is to verify accuracy, and to help deter shrink.
What is the purpose of return audits?
What is the contact that SCO Hosts should be having with customers?
What is 3 points of contact. Greet, Help and Thank.
Where can stores find accident numbers, trends and store accident information.
What is Safety Dashboard.
Should CVP option be used to markdown large quantities of deleted merchandise?
What is No.
At what point can we donate Seasonal Clearance?
What is after the 90% markdown has been taken.
What should go to AP to research from the return audit?
What is failed audits.
What is the report for training opportunities and recognition?
What is Scan It Right.
Who is responsible for safety in the stores?
What is everyone?