Check Sentry
Loans
Credit Cards
Repossessions
Miscellaneous
100
What types of accounts are ineligible for check sentry?
*Business Accounts *Youth Accounts *DBA *Custodial Accounts *Beneficiary Accounts *Estate Accounts
100
What does the acronym RFD stand for?
Reason For Delinquency
100
Mrs. Beatty has a Consumer Unsecured loan with UKFCU. Can Mrs. Beatty make a loan payment using her credit card issued by UKFCU?
No.
100
Should a member want to redeem, what form of payment(s) does Imperial and PAR accept?
Cash only
100
How many breaks per day are allowed per credit union policy and the length of time?
2-15 minute breaks
200
What qualifies a member for a repayment plan?
*Employed *Direct Deposits *Active Checking Account
200
On the last day of the month, Ms. Finchum is 60 days past due on a 2015 Mercedes Benz. Name 4 types of collection efforts should be completed prior to Charles reviewing for repossession.
*Home Number *Work Number *Mobile Number *Email *References *Repossession Letter
200
What is the grace period for making a payment to the credit card before a late fee is assessed?
5 Days
200
How many days does a member have to redeem their vehicle?
10 business days from the date printed on the notice of sale letter.
200
When wearing hoodies and jeans of any color, when is this allowed?
Dress Down Days ONLY
300
Mrs. Thompson opens a brand new checking account at our Reynolds Road Branch. How many days must Mrs. Thompson wait prior to receiving check sentry on the account.
90 Days
300
During your conversation with Ms. Robinson regarding her delinquent Consumer Unsecured Loan, she advises that she filed bankruptcy and has no intentions on paying. What information should you ask prior to ending the call?
Attorney’s Name*Attorney’s Contact Information*File Date*Case Number
300
What is the due date for every type of credit card?
14th day of each month
300
When a member decides to surrender their vehicle at Adesa, does the repo staff need to be informed?
Yes! Must send email to repo@ukfcu.org
300
We receive notification that Ms. Lewis had a return check in the amount of $100 causing her checking to have a negative balance. What form of payment(s) will UKFCU accept to bring her checking account positive?
Cash, Money Order, Certified Check
400
Mr. Ritchie’s checking account has been negative for 32 days prior to today’s deposit. Mr. Ritchie’s checking account is now positive. What warning must be placed on the account to set check sentry to turn on the following business day?
Check Sentry Temporarily Excluded
400
How many days must the loan be open to qualify for a skip-a-payment?
90 Days
400
What are the 3 types of credit cards offered through UKFCU?
*Visa Signature *Visa Platinum *Visa Business
400
When a member is redeeming their vehicle with PAR and paying the repo and redemption fees, does the member pay UKFCU or the repo company?
UKFCU! Storage fees are paid to the repo company
400
In referring to bankruptcy, explain DISCHARGED vs DISMISSED.
Discharged-Releases The Debtor From Personal Liability For Certain Specified Types Of Debts, Releasing The Debtor From Any Legal Obligation To Pay Discharged Debts Dismissed-The Bankruptcy Is Void
500
Mr. France is paying his charged off checking account in full. What maintenance on the account must be done following the transaction?
*Expire All Warnings *Enter Close Date *Update Credit Reporting Codes *Notify Christy To Report Paid In Full On Chex Systems
500
Name 3 types of loans that are ineligible for skip-a-payment?
*Certificate Secured *Unsecured Consumer 30, 60, 90, 120 Day Note Loans *Driving Advantage Auto Loans *Credit Cards *Home Equity Line Of Credit Loans *Home Equity Loans *1st Mortgages *Short Term Pay Day Loans (Cash Advantage)
500
Yesterday at 5:15p.m Mr. Carolina makes a payment to his delinquent credit card at our Export Branch. On what day will the transaction be available to view in Evolve?
2 Days Following Transaction
500
The Asset Recovery Department receives notification that Mrs. Fowler’s bankrucpty has been discharged. The vehicle was ordered for repossession following the bankruptcy discharged and picked up by Imperial Recovery Agency. Mrs. Fowler calls in to request her personal property. Is Mrs. Fowler required to pay the personal property fee?
Yes. The vehicles repossession occurred after the filing of the bankruptcy, the member can be charged the fee.
500
What is the difference between chapter 7 bankruptcy and chapter 13 bankruptcy?
Chapter 7 Bankruptcy-Wipes Out All Of The Debt Owed Chapter 13 Bankruptcy-Requires Debtors To Repay A Portion Of Debt
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