RO vs RS
Rate and SA
Agreements
CRIS Conversations
Misc
100
We use this conversation to unlock a new customer on record when the meter is open.
What is ROUN? (RECORD ONLY UNLOCK NEW)
100
Define 1A 0070
What is Residential Non-heating for 6-25 families Non-heating?
100
Non-residential customers that have a field date must pay this amount for a down payment for this many months.
What is 50% of balance and six months?
100
We use this conversation to process a meter reading.
What is MREA?
100

Low income customers received a monthly credit when they are enrolled on this program.

What is the Energy Affordability Program?

200
We used this conversation to close an account and schedule for a technician to lock the meter.
What is RSTS? (REQUEST SERVICE TERMINATE SERVICE)
200

This heating SA may be opened in a landlord's personal name but still requires an application for service.

What is 0171?

200
True or False: The customer can reinstate their old agreement to activate their account when they are locked for non-payment
What is False?
200
This conversation can be used to update a telephone number or change the in care of name.
What is ASUA?
200

A customer that comes in through Cisco Finesse this way has been fully verified by the system.

What is Collect?

300
When a customer is locked for non-payment we use this conversation to restore their service after their bill is paid.
What is RSUS? (REQUEST SERVICE UNLOCK SAME)
300
The rate and SA for a two family home where the landlord is paying for the heat for both floors.
What is 1B 0161?
300

True or False: If a residential customer has defaulted on a specific agreement in the past 18 months they are entitled to a general agreement.

What is False?

300
We use this conversation to issue a customer a duplicate bill
What is IQBD?
300

Define Occupied and Unoccupied and indicate when these terms are used.

What is when we are closing an account we put occupied in the remarks if there is another active account at that address or put unoccupied if all accounts at the address are final?

400
We use this conversation to transfer the customer from an old account to a new one. It will send a service person to lock the customers old meter and to unlock their new meter.
What is RSTT? (REQUEST SERVICE TRANSFER/TERMINATE)
400

A rate showing the letters T and R indicate these special items.

What is Transportation and Energy Affordability Program?

400
When a residential customer is not entitled to an agreement we can offer this option instead for three different amounts.
What is a 1 week extension for 30% of arrears, a 2 week extension for 40% of arrears, or a 1 month extension for 50% of the arrears?
400
We can use these two CRIS conversations to see what appliances are connected to the meter.
What is IQMI or MPRT?
400

A customer would be charged an additional amount to make their payment by which option.

What is via Western Union Speedpay?

500
We use this conversation to stop the billing process for a customer. The account status will be final but the meter status will still be open.
What is ROAS? (RECORD ONLY ACCOUNT STOP)
500

The difference between the SA's 0010 and 0012

What is one family non-heating and one family space-heating?

500
When a transportation customer is locked for non-payment but is eligible for an agreement, we must do this after the customer makes their down payment.
What is schedule an RSUS and hold the account until the ESCO adds their charges, then add the DPA on the account?
500
There are two different conversations we can use to see a customer's annual usage. We use this conversation to see the amount of therms per year and this conversation for the amount of cubic feet per year.
What is IQPR and IQMI?
500
When a customer pays 75 % of the arrears to restart their service we must process two things on their account before we process the RSUS.
What is process a 30 day extension in conversation CACE and add a deposit to the account in CADR? *CADR does not apply if there is already a deposit on the account and is waived one time for RRR.*
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