Salon Numbers/Expectations
12-16 Minutes on average.
What is the haircut time expectation?
30% or higher is the expectation for this measure.
What is New Customer Return?
May 22nd event
What is Family Day?
Great Clips branded steps to ensure a positive experience for every customer
What is the 5 Steps to Customer Care?
"It's Gonna be Great!"
What is Great Clips Slogan?
2.3-3.0 efficiency
What is CPH?
31% or higher scheduled on the weekend.
What is Saturday & Sunday Floor Hours?
These people own Rockit Shears.
Who are Mike & Alice Wagner?
The company we place our retail and backbar order through.
What is Salon Innovations?
In order for stylists to be efficient, they should strive to be between 2.5-3 minutes for this metric.
What is average time between customers w/ customers waiting?
15% or less for customers.
What are our wait time expectations?
The guideline for training new hires.
What is the Orientation Checklist?
Review Clip Notes with customer to ensure consistency & quality of haircut and increase confidence. Listen to the customer to determine the haircut they want.
What is is Step 2: Connect Through Consultation?
$12.99 for all products on this retail line for March & April.
What is Paul Mitchell?
In order to make a little extra money, this should be over $40.
What is productivity?
78% or higher is the expectation for this measure.
What is Repeat Customer Return?
The company we place supply orders through.
What is Comfort, Freedom, & Connection?
We have this many locations in the US & Canada.
What is 4,100?
38% or lower for this metric in order for the salon to be profitable.
What is Payroll Percentage?
The 3 category measures on the Brand Delivery Measure poster.
What is Drivers, Convenience Factors, and Salon Results?
The year Rockit Shears was established.
What is 2019?
Great Clips cares more about you.
What is our Brand Promise?
The CEO of our company.
Who is Steve Hockett?