OC Fax/Imaging/Online
You have an rx in the image viewer that looks very dark and hard to read. What can click to see the image better?
a) the zoom in icon
b) the highlight tool
c) the invert colors icon
c) we can click the invert colors icon (black/white diamond) to help see a dark image more clearly
What would we type in our Queue Selection Form to pull up the Patient ID queue?
a) Patient ID Queue
b) Patient ID
c) PI
d) P.I.
c) we would type PI in the queue selection form to bring up the Patient ID queue
Do we fax out in OC Exceptions 1, 2, or both?
we are to fax out in OC exceptions 2
Which is the correct image icon for IRIS?
a) Purple box
b) Apple image
c) Coffee Cup
c) the Coffee cup icon is the IRIS icon
Which application would we go to view our schedule for the day?
a) IEX
b) Sharepoint
c) IRIS
d) The Hub
a) we would go to IEX to view our schedule
Where in the ebc would we find the patient's insurance information?
a) Account Tab
b) Member Tab
c) Relationship Tab
d) HFF/PIP tab
d) we would find the patient's insurance info in the HFF/PIP tab
What would we do if we had an image with ONLY the Patient Name and Phone number?
a) send to Exceptions
b) create a new patient
c) find the patient account and attach the image
a) Since there is not enough PT Identifiers, we would send to exceptions
You receive a Fax cover sheet with only the patient's full name, dob, and address. What would we do?
a) find the patient and book the order
b) send to exceptions 2
c) delete the image
c) we would delete the fax cover sheet, there is no new rx's on it or important info regarding a prescription.
What form do we bring up to go to a specific queue?
a) IRIS Sales Order Form
b) Queue Enter Form
c) IRIS Selection Form
d) Queue Selection Form
d) Queue Selection Form (QSF) is what we use to select the queue we want to go into
You have a question but all the leads are busy and the answer is not in your work instructions. What should you do?
a) Ask your coworker what the answer is
b) Email your supervisor
c) Submit your question to the Leads Sharepoint
c) You would send to the Leads SharePoint
You have a patient's account where there is sufficient PT Identifiers, the order count is correct, and there is a hold to verify the patient's address. You can't seem to book the order, what would be the main reason you cannot book the order?
If there is a hold previously applied, you will not be able to book the order successfully. Make sure the order is booked BEFORE applying any holds. To fix this, you would release the hold, book the order, and reapply the hold (if you can). Send to the Leads SharePoint if you are unable to release the hold.
What hold would be applied if the address in the patient's account did not match the image?
we would apply a Patient Question hold to verify the address
You are working OC ex 1 and see that the rx image states it is for CVS. What would we do?
a) Send to OC ex 2
b) Delete the image
c) Send out the fax
a) Since we are in OC ex 1, we would send it to exceptions 2 so they can send out the fax. we do not send out faxes in OC ex 1.
Which do we click to open the image viewer?
a) Actions
b) File
c) Tools
a) We would click on Actions to open the image viewer.
The queue you are scheduled in runs empty. How do you know which queue to go into next (when you start working on the floor?)
a) Submit to the Leads Sharepoint
b) Ask your Supervisor
c) Check your emails for the list of back-up queues
c) we would check our emails for the Back up queues
In OC Online, you have an order that has no images, no rx's on the Sales Order Form, but an sof note stating "pt ok CC $50 to account" What do we do?
a) Send to Exceptions
b) Apply a Process Answer Hold
c) Go to the payment tab and apply the charge.
c) we would go to the payment tab and apply the $50 to the patient's account
What would we do if we clicked the "SEARCH" button and no patient account came up?
we would then click on the "Search Eligibility" button to see if we can find a patient account that way,
In OC ex 2, We receive an image regarding a Prior Authorization form, what would we do with this image?
we would fax out to the Prior Auth dept.
Where would you go to, to see a list of patient's shipped medications?
a) EBC
b) Rx Form
c) Rx History
d) Rx Organizer
d) You would go to the Rx Organizer
We have 3 new rx's, a denied prescription in our image viewer, as well as 2 refills already on the sof. What would our order count look like?
a) New rx: 3 Refills: 2
b) New rx: 4 Refills: 2
c) New rx: 2 Refills: 3
d)New rx: 3 Refills: 0
a) We would have 3 new rx's and 2 refills. A denied prescription does not count as a new rx
What would be considered enough patient identifiers?
a) Patient First/Last name and Date of Birth
b) Patient First name, Date of Birth, and Prescriber
c) Patient First/Last name, Account Number
c) Patient First/Last name and Account number would be enough Patient Identifiers.
We see 2 images in the image viewer: a new prescription for a Mom and a new prescription for the son. What would we do?
a) We would Split the Order
b) We would attach the images to the Mom's account
c) We would delete the images
d) We would send to exceptions
d) We would send to exceptions every time we see multiple images in the Patient ID queue
You receive a fax image of a prescription in OC Ex 2. It has enough PT Identifiers on it. What would you do?
a) Fax out the Need Pt Info fax to the dr.
b) Find the patient and book the order
c) Send to OC ex 3
b) If there are enough PT Identifiers, we would find the patient and book the order.
Where would you click to change your "responsibility"?
a) QSF Form
b) The Top Hat
c) The Universal Search Form
d) The Paperclip Icon
b) You would click on the black Top Hat icon to change your responsibility
How long are our breaks?
a) 10 min
b) 15 min
c) 20 min
d) 30 min
b) Our breaks are 15 minutes