Market Types
This area shows red in maps and we are not allowed to step up services.
What is a Competitor's Area
Thank you for calling Republic Services. This is ...... how may I assist you today?
What is a proper greeting?
My container is broken.
What is a container exchange?
I will be granted on a first-come, first-served basis. You will not receive any pay, but you are free to leave for the day.
What is Voluntary Time Off- VTO
This area shows no color/white.
What is a No Service Provided Area.
"To get a better understanding of the situation, may I ask you a few questions?"
What is effective listening?
I have additional items that will not fit inside my container.
What is a bulk pickup?
You can earn up to $750 with this program.
What is the Employee Referral Program
Republic Services is contracted to service this area.
What is a Muni or Franchised Area.
"Congratulations on your new home"
What is empathy?
I am looking for a service to dispose of my leaves, grass clippings, and small branches
What is yard waste service.
Please feel free to ask for support here if you need help with questions.
What is the teams support chat.
In this area, customers are allowed to select their trash provider.
What is an Open Market Area
"By giving us your contact preference, we can alert you to delays in your area."
What is a value statement?
I will be headed to my summer home for two months, and I don't want to pay for my trash service while I'm away.
What is a seasonal stop?
Republic Service has zero tolerance for this behavior. This happens when we deliberately refrain from assisting our customers.
What is work avoidance.
We have specifics in this area(such as bulk on a particular day).
What is an LCA- Local Content Area
"Do you have any other questions or concerns for me, or is there anything else I can do for you today"
What is offering additional assistance?
My bill is 60 days past due, and I would like to resume my service.
What is a reinstatment
I'm majorly impacted when you do not adhere to your nice schedule. It would be best if you met my goal of 95% daily.
What is Schedule Adherence