Overcoming Initial Questions and Concerns
I can't talk right now, I am at work. Call me back
No worries, I understand. I caught you at work. Just so I am prepared for our call a little later, what program are you interested in?
What is an assumptive transition
Assumptively moving to the next steps in the process
Turn this into an open-ended question:
Do you have a BSN?
Tell me about your educational background
Turn this into a developmental question:
My experiences at my past school were okay
Tell me more about those experiences and what made them just okay.
When is the best time to schedule an appointment?
Same day/next day
Can you tell me the cost?
There is so much that goes into cost, such as your educational background, so tell me about your educational background
Turn this statement into an assumptive transition:
Do you want me to send you something where we can go over your concerns
I am going to send you a link where we can go through those concerns you just told me about.
Turn this into an open-ended question:
Do you have any concerns?
What concerns do you have?
What would prevent you from starting classes, let's say, tomorrow?
Turn this into a developmental question:
I want my school to support me
Tell me more about what type of support you are looking for
2 or 3 times after saying they can't talk
Can you send me an email?
I can certainly send you some information, but what program are you interested in first?
Assumptively transition from tour to app.
Alright, the next steps in the process are clicking on that Apply Here link. Click on that so we can get you over to FA.
Turn this into an open-ended question:
Do you work?
What do you do for work?
Tell me what your day looks like?
Turn this into a developmental question:
The cost concerns me
What about the cost concerns you?
Have you considered how you will pay for school?
What is the proper appointment set:
Do you want me to give you a call back, or I have 10 am or 3 PM available
I have 10 am or 3 PM available
I will call you back
Just so I am prepared for the call a little later, what program are you interested in?
Assumptively transition from app to FA
While you fill out the enrollment documents, I am going to see who is available from FA to speak with you.
Turn this into an open-ended question:
Do you have support?
What does your support system/team look like?
Turn this into a developmental question:
I work in a clinic 3 12s
Tell me what you do in the clinic
When setting the appointment, what do we want to go over with the student and why they should pick up?
WIFM
Do you help with preceptors?
We have an excellent clinical team that provides support for preceptors.
Assumptively transition from FA accept to reg flip
Alright, I am going to send your documents over to our registrar so we can get you an advisor.
Turn this into an open-ended question:
Are you looking for something in your next program?
What is important to you when finding the right program?
Turn this into a developmental question:
I want to work in the VA
What has you interested in working in the VA?
What should always be done when setting an appointment?
Setting a Salesforce event and texting lead a reminder as well to confirm at the latest an hour before.