Qualifying Docs
Checklist
Product Knowledge
Miscellaneous
100
What happens when their ID is expired?

Ask to see if they have their social security card or birth certificate plus a piece of mail with their name on it

100
What are the top 3 Icebreakers that you can use with a customer?

1. Sincere Compliments

2. Small Joke/humor

3. Weather

100

What is the phone plan that the customer will get?

350 minutes, Unlimited text, 3 GB of data

100

When dealing with customers how many types of customers are there? What are they?

4 

Bull, Owl, Lamb, Tiger

200

Can we accept non CT IDs?

Yes
200
What is the importance of breaking down days?

To make use aware of our progress and also help us to be able to see/take constructive criticism. 

The more open and honest we are about ourselves the faster we will be able to grow and succeed. 

200

What does a person need to be able to qualify for this service?

Husky Health Insurance, Medicaid, Food stamps (SNAP), Low income

200

What is Cat's and Jason's last name?

Cat Baer

Jason Ward

300
If someone isn't qualifying on National Verifier with their Medicaid or SNAP benefits and you can't pull up their docs online, how else could you qualify that person?

Through income

Even if they had Medicaid or food stamps you can still qualify them through income if they worked at all last year or are retired

300

What is the acronym for "How to maintain a positive attitude"? Then explain the concept.

K.I.L.T.

Kill them with kindness

Indifference

LOAS

Treat as your first

300

How much storage space does the Upgraded phone have? How much does the Free phone have?

Upgraded phone: 16GB

Free phone: 8GB

300

When was this service created? Who created it?

1985

Ronald Reagan

400

What would you do if the customers ID has two last names and their Husky/Gray card only has one?

Use the name that is one the Husky/Gray card on the application. Once you take a picture of their ID then take an additional picture of the Husky/Gray card

400

What does the acronym S.A.C.S. stand for? 

Stop pitching

Acknowledge/answer questions

Close with action

Subject Change

400

How often does the customer have to use the phone?

At least once a month or else the service will get turned off

400

What is the Assurance Wireless customer service number?

1-888-321-5880

500
What should you do when the customers ID has two last names with a dash in it?

Check the Husky/Gray card first then Copy exactly what the ID says

500
How many overturning negatives are there?

Explain each negative

4 overturning negative

I'm all set-A.I.R

I'm busy-R.R.R

Bad experience-F.F.F

I already have-C.P.S

500

What are the other companies that compete with Assurance Wireless?

Safe link wireless, Access Wireless, Life Wireless

500

What should you do when someone is stuck in activation on Solix?

Call Solix and get a ticket number and message Jen that information

M
e
n
u