Fill in the Blank: Potential members must deposit $_____ into a _________ _________ Account
What is $5; Member Savings
100
You learn that a potential member owns a business. What kind of account would you cross sell if he can only maintain approximately $500 in the account weekly?
What is Business Basic Checking
100
Name two credit cards Astera offers to members.
What is Visa Bonus Rewards, Visa College Rewards, Secured Visa, Visa Bonus Rewards Plus, Visa Platinum, Visa Business Bonus Rewards, Visa Business, Visa Business Bonus Rewards
100
What type of accounts would you cross sell to a new member applying for a Business Loan?
What is Business Checking Accounts and Business Credit Cards
100
Can members be charged for receiving statements? Explain.
What is yes, if the member uses Online Banking and does not sign up for e-statements.
200
What does IRA stand for?
What is Individual Retirement Account.
200
A potential member is a business owner. She will be able to maintain a minimum weekly balance of $2000. What account would you recommend and why?
What is Business Advantage Checking. The member can earn dividends on balances over $1000.
200
True or False: Astera debit cards are issued by Mastercard
What is True
200
Fill in the Blank: Line of Credit loans have repayment terms of up to ______ months and loan amounts may not exceed $_________
What is 72 months and $15,000
200
How many withdrawals may Astera members make at COOP ATMS without a fee?
What is 5
300
A member consistently maintains $3000 in a Member Savings Account. What type of account would you try to cross sell to them and why?
What is Money Market Account. The member can earn higher competitive dividends with a Money Market.
300
A member would like to open a checking account. They don't believe they'll be able to maintain a monthly balance and don't want to pay for an account. Which account would you cross sell and why?
What is Regular Checking
300
True or False: None of our credit cards have an annual fee.
What is False
300
What products do we cross sell to members applying for auto loans?
What is GAP insurance and Credit Life and Disability insurance
300
List three services Life Stage Members receive at no cost.
What is
Checks/share drafts
Money orders
Travelers checks
Phone transfers
Bank wire transfers
Photocopy and FAX service
Overdraft transfers
Identity theft resolution service
400
Why would you recommend a Health Savings Account to a member?
What is member cannot afford medical expenses. Offers peace of mind knowing funds are available to pay for expenses.
400
Explain the difference between courtesy pay and automated NSF Transfer Fee. Which account(s) offer both services?
What is overdraft protection automatically transfers money from other accounts or utilizes a Line of Credit when a member has insufficient funds in an account to pay for a purchase; a $2 fee is assessed. Courtesy pay, or overdraft protection, authorizes Astera to pay for a purchase in total or partially when insufficient funds are in an account; a $26 fee is assessed.
Regular Checking, Business Basic Checking, Business Advantage Checking and Check "Plus" Checking
400
What does APR stand for
What is Annual Percentage Rate
400
What can Home Equity Loans and a Home Equity Lines of Credit be used for?
What is anything the member wishes, such as home improvement, debt consolidation, or college.
400
List the methods members may access their account information.
What is
ATMs
Online Banking
Phone or TNT Banking
In person at an Astera branch
In person at a CU Service Center branch
Mobile Banking (app or website)
Text-based Banking
500
List the maturity dates for Certificates of Deposit (CDs).
What is 6 Months, One Year, 18 months, Two Years, Three Years, Four Years, Five Years
500
Describe the ideal member you would cross sell a Check "Plus" Checking account to.
What is a member who wants to earn competitive dividends, can maintain a $500 minimum balance, desires peace of mind knowing they have overdraft protect and wants 24-hour access to their account
500
Which credit card will help members build or rebuild their credit?
What is Secured Visa
500
What types of Mortgages do we offer and do we refinance loans?
What is Fixed-rate and Adjustable-Rate Mortgages. Yes, we refinance.
500
How can a member sign-up for Online Bill Pay and is there a fee.
What is via Online Banking. There is no fee assessed for this service.