ASURION
TOOLS
CALL FLOW
POLICY
MIXURE
100

TIMEKEEPING

WHAT IS KRONOS?

100

ASURIONS GOOGLE

WHAT IS HELIX?

100

"IM MORE THAN HAPPY TO ASSIST YOU"

WHAT IS ASSURANCE?

100

MUST BE VISABLE AT ALL TIMES

WHAT IS YOUR BADGE?

100

CUSTOMER CALLED IN ASKING ABOUT HOW TO LIMIT USAGE ON CERTAIN APPS.

WHAT IS SCREENTIME?

200

AT THE END OF EVERY WEEK.

WHEN TO APPROVE TIME CARD?

200

NETWORK ISSUES

WHAT IS TORCH?

200

"THANK YOU FOR CALLING AT&T PROTECH SUPPORT"

WHAT IS OPENING?

200

5 MPH 

WHAT IS THE SPEED LIMIT IN THE PARKING GARAGE?

200

CLICK TO CALL/CHAT

WHAT IS PROTECT APP?

300

LEADING PROVIDER OF DEVICES INSURANCE, WARRANTY AND SUPPORT SERVICE FOR ALL CELL PHONES, CONSUMER ELECTRONICS AND HOME APPLIACES.

WHAT IS ASURION?

300

MY CSP

WHAT IS AT&T GOOGLE?

300

TO DO IN CLARIFY?

WHAT IS VERIFYING THE ACCT?

300

SOMEONE WHO TAILS YOU WITHOUT SCANNING THEIR BADGE

WHAT IS PIGGY BACKING?

300

THE INDIVIDUALS WHO ARE RESPONSIBLE FOR MONTHLY EVENT CALENDERS.

WHO IS PSE?

400

COMPANIES THAT USES ASURION.

WHO IS SPRINT AT&T AND VERIZON?

400

CLARIFY

WHERE IS CUSTOMERS INFORMATION ?

400

HOW IS YOUR DAY GOING ?

WHAT IS ENGAGING THE CUSTOMER?

400

CASUAL; JEANS ARE ALLOWED. NO EXPOSED MID RIFF OR OPEN TOED SHOES. 

WHAT IS DRESS CODE?

400

SOLUTO OM

WHO IS JOEY?

500

CEO

WHO IS KEVIN TAWEEL ?

500

ESCALATION

WHAT IS SERVICE NOW?

500

5 POINT HOLD

WHAT IS MAY I PLACE YOU ON A 1-2 MIN HOLD  SO I CAN RESEARCH FURTHER?

500

ABSOLUTELY NO USAGE ON THE PRODUCTION FLOOR. 

WHAT IS CELL PHONE POLICY?

500

WORLD GREATEST TRAINING

WHO IS DASH?

M
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