GLOW
What does the G stand for?
Gain the customers interest
How much is Appliance+?
$29.99 plus tax
What does ERG stand for?
Employee Resource Group
If your thermal fuse is faulty what functions will be affected?
Tumbling and Heating
What 3 safety equipment items should you be wearing when working on an appliance?
Safety glasses
Cut gloves
Reinforced shoes
What does the W stand for?
Win the customer
When is tech support available?
Immediately
24/7
What does HERO stand for?
Honor your commitment
Engage with the Customer
Respect the customers time
Own the Resolution
If the dogs in an agitator are stripped what will occur?
Agitator will free spin
How do you store a refrigerant cylinder in your work van?
In a refrigerant stand/cylinder stand
What does the O stand for?
Offer the Solution
What is the annual claim limit?
$5,000
What % does Asurion match up to 100% on your 401K?
3%
If the bottom of your freezer has a sheet of ice, and there is water on the floor in front of the refrigerator, what is the probable cause?
Frozen Defrost Tray
You cut a breaker in the breaker box for the appliance you are working on, what is your next step?
Verify with meter at appliance there is no power
What does the L stand for?
Listen & Look for opportunities
Name 7 products covered
Refrigerators
Freezers
Dishwashers
Ranges/Cooktops
Ovens
Washer
Dryer
Microwaves
Trash Compactors
Icemakers
Built-in Food Centers
If I were wanting to go on a vacation where would I go to look for potential discounts?
Abenity/Employee Discounts
Customer complains that 5 year old TL Washer is walking down the hall and heavily vibrating, what would be the probable issue?
Faulty suspension rods
What is the first step after taking the microwave case apart?
Discharge capacitor
Glow is how we do what?
Serve
Solve
Sell
When can someone file their first claim?
Day 31
What are Asurion's core values?
We Act with Integrity
We are One Team
We Deliver Service Excellence
We Drive Results
You discover that the TCO on your heating element is tripped, what would you replace for repair?
Full heating element assembly
A customer volunteers to help you remove a dryer from a stackable unit, what do you do?
Do not let customer help, customer could hurt themselves, you or damage the appliance