Declining Deductible
sales
MDPP
Repair
MISC
100
the deductible decreases after 6 months of being claim-free
What is 25%?
100
How do you plan to replace this device?
What question do we ask every customer who purchases a connected device?
100
Only 3 devices at one time
How many devices can be registered at one time with MDPP?
100
standard repair cost to fix a cracked non-conneceted iPad screen or a hard-drive in a PC/Mac
What is $89?
100
resets passwords, create clouds, download apps, connects devices, answers questions about device operations.
What is Enhanced Support?
200
a customer who is claim-free for 1-year saves on the deductible
What is 50%?
200
customer signs this when they do not want insurance
What is decline acknowledgement in OPUS/POS.com?
200
Add 2 MDPP SOC codes to any connected device on the account
What is the only responsibility to add MDPP to a customer's account?
200
all non-connected devices have this new option before filing a replacement claim
What is eligible for repair?
200
Free data usage to upload/download media to the cloud, Enhanced Support locates, sounds alarm, locks/erases media, and sends message to iPhone/iPad.
What are key/unique advantages of Mobile Locate?
300
declining deductible with protection features
What is all customers receive this?
300
Customers purchasing one connected device to customers with multiple connected and non-connected devices.
What types of customers are eligible for MDPP?
300
provides protection for connected and non-connected devices the customer owns
What is MDPP?
300
the estimated time of repair and shipping
What is 3-5 business days?
300
One year from time of claim
What is the warranty on a device replaced by insurance?
400
the repair deductible declines: True or False
What is "true"?
400
before the customer purchases the connected device
When do we discuss protection features with customers?
400
is eligible to migrate to MI or MPP but can no longer be part of the MDPP plan after doing this
What is de-registering a device?
400
this counts toward your 6 claims
What is the repair deductible?
400
Download Mobile Locate app
What must be done with every customer purchasing MPP or MDPP protection for a connected device?
500
the first line-of-service to make a claim recieves this
Who receives the decline on a MDPP account?
500
located in MST, illustrates to customers the savings of filing a claim vs. the cost of replacing a device
What is the Mobile Protection Savings Calculator in MST?
500
protects devices that were not eligible to add protection because 30-Day rule, or devices that became ineligible for protection because of 2 prior claims in 12-month period.
What "open-enrollment" benefit does MDPP offer?
500
an overnight pre-paid postage box is sent to the customers house
What is the first-step in the process when filing a repair claim?
500
text-chat online, direct phone call, or dialing into Enhanced Support from the Mobile Locate app
What are the ways to speak with an Enhanced Support representative?
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