Billable hours
How many words equals one minute?
40
What can you use scripts for?
-Interventions you use frequently
-Self-care strategies
-Coping skills
-Out of office messages
What is the timeframe after an async messaging session is completed that providers should submit a progress/session summary note?
48 hours
How many business hours after a client is matched with you should you be sending your intro message?
within 3 hours
Can providers choose to opt out of async messaging with clients?
No, you must offer all types of service. You cannot refuse to offer messaging services.
What is the therapist to client word ratio capped at?
2:1
What is one drawback to sending scripts?
Can limit conversations
Can feel impersonal
Doesn’t always provide a narrative for keeping the conversation going
Which plan types require a messaging session to be in progress in order to engage in async messaging therapy?
BH and EAP
How many times per day should you be responding to your clients via messaging?
1-2 times
What is the difference between async messaging and a live chat session?
Asynchronous messaging occurs throughout one full week. Provider responses to these messages are not immediate and occur at minimum once per day. Live chat sessions are live sessions that include immediate back-and-forth messaging for the length of the session.
How many words do you get if you send a PDF to a client?
150
What are 2 benefits of async messaging for the provider?
Increases rapport with clients
Flexibility on response times
Provides space for mindful responses
Allows for variety between LVS and messaging
Higher messaging caseloads allow for less LVS
Helps providers meet their billable hours
How can you document lack of engagement and attempted outreaches?
In a collateral note
With a high messaging caseload, what is a good amount of time each day to take to message each client?
up to 10 minutes
What type of async messaging can only be done from the TS app?
Video async messaging
6 minutes of audio or video messages will show up as what number amount on your dashboard?
0.1
What 4 items should be included in your intro message?
1. Working days/hours
2. Frequency of responses that clients can expect
3. Client plan details
4. Crisis resources
For which plan type is a session's completion determined only by the number of calendar days that have elapsed?
EAP
After how many days of no engagement can I discharge a client?
28 days
Can clients with messaging only plans do live sessions?
Yes, clients can purchase live sessions a la carte.
True/False? I may subtract the hours that I spend messaging clients from my LVS availability requirement.
False
Name 3 therapy skills you can transfer to async messaging therapy.
-Active Listening/Attending
-Genuineness
-Empathy
-Unconditional Positive Regard
-Open-ended questions
Where do you summarize any assessment or management of risk?
In a collateral note
What can I do if I receive 40 minutes worth of audio messages from a client?
-Let the client know that you will respond over time
-Only need to respond to 1-2 messages at a time
Which messaging only plans come with a free 10-minute intro session?
Plan types of clients who reside in the states that require a video session as the first session.
Arkansas, Idaho, Louisiana, or Montana