Hardware
CRM
AFSS
Acronyms
Miscellaneous
100
Can be described as a rectangular box with lights on the front.
What is a modem?
100
You don't make a case for this type of call.
What is a ghost call?
100
This is how often you should check AFSS for new alerts.
What is daily?
100
CO
What is central office?
100
The earliest Windows OS which we support.
What is Windows 2000?
200
The yellow line is for this.
What is Ethernet?
200
To open a company interaction, you must first identify this.
What is the contact person?
200
You must launch AFSS to open this tool which describes outages.
What is the NCC?
200
WTN
What is working telephone number?
200
This account type allows the member to keep their IP address at all times.
What is static?
300
These have 2 ports: one for DSL and one for other services.
What is filters?
300
You use this button to search for an unregistered customer.
What is order status?
300
Place where one can find simulators.
What is All Technical Tools?
300
AT&T
What is American telephone and telegraph?
300
This is Doug's favorite drink.
What is Pepsi?
400
You use the device manager to find out information on this.
What is the NIC card?
400
To resend the installation CD, you click the Request Fulfillment kit button in this section.
What is problem information?
400
Article name and number used to give accurate information on what's handled by CSI.
What is Scope of Support number 5295?
400
MFSS
What is Member facing support site?
400
A tool which the member can download from the MFSS to help with basic troubleshooting.
What is the Self support tool?
500
This new service requires different hardware than the ATM service.
What is IPDSLAM?
500
When you have resolved the Customer’s issue and are ready to close the case, this is your first step to close the case.
What is Enter the resolution in Independent Text Resolution field.
500
Agent resources link that directs you to information about troubleshooting procedures supported by ATTIS
What is scope of support?
500
FQDN
What is Fully qualified domain name?
500
This type of email stores the message to your computer.
What is Client-Based?
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