This tab allows you to view a 7 calendar day running of all accounts.
What is The Account Accessed Tab
100
F-11 takes you here
What is SORD Screen
100
Angela Harrison
What is Talked With Field
100
Elite,Pro,Basic,Express
What is Speeds of HSI
100
You determine the reason for the call in this section
What is Greeting and Acknowledgement
200
This information is sent to the Notes and the default ordering system.
What is The Information entered in the Talked With Field
200
You put in your phone number on the command screen and your CSQ and hit F-2 to view this
What is Customers current bill
200
What to offer customer shows here
What is Sales Assistant Tool
200
NWT,NSS,WMR,NST
What is USOCs
200
This will cause a call to end without you giving a customer access to the account
What is Cannot Authenticate Account
300
You unmask and account by doing this
What is Click on the unmasking icon (sunglasses)
300
"I" wil not do this........
What is "O"mit myself
300
5722
What is AT&T PIC/LPIC
300
Requires 1yr contract
What is HSI Basic
300
This Personalizes the contact
What is saying the customers name 3 times
400
This is where the AT&T 3rd Party charges show under on then bill
What is under the Billing Summary on Pg.1 of the bill
400
I will do this when a customer calls in with new service and forget what their phone number is, or will use this also to find an account number for Dry Loop Services
What is SSNCK and F-3 (do a social security number check)
400
OC4
What is Outgoing Call Control
400
Restrict 3rd number billing and Collect calls
What is TBE(Toll Billing Exception)
400
This now needs to be done before the authentification process
What is CPNI
500
This button allows you to select the following systems and applications:
Applications,BOSS,DOES,SORD,EASE,References,Exchange Plus
What is the GO TO Button
500
LTR by CMD and customers telephone number,CSQ, F-3
What is Steps to get to BOFLAP letters
500
When adding call notes this is always required
What is Giving customer there temporary passcode
500
I will use this form when I have to manually add HSI on the line
What is CPSOS Form
500
Starting of the new closing. (say it verbatim)
What is can I confirm your email address to provide additional materials in the future.