Complaining about a meal
When you want to order something or call attention...
I'm sorry to bother you, but...
When the manager apologizes for a bad service
I can't tell you how sorry I am...
If the food and service is good, customers usually leave a ______________.
tip
How do you call a server that is impolite?
Inattentive
When you don't receive what you asked for...
I'm afraid there must be a misunderstanding
When the manager couldn't find the words to apologize
i just don't know what to say
What would a server say if a customer receives the wrong order?
Ex:
I appologise...
I'll take care of that...
Let me fix that...
How does your coffee taste when it has more caffeine than you expected?
When you want to make a negative comment about something...
I have a complaint to make
When you are a frequent client of this restaurant and they want to apologize..
What should a host or hostess do when a customer walks into a restaurant?
Smile and greet them
How is an egg that is not ready to be eaten?
UNDERCOOKED
when you are tired of not receiving an answer..
Enough is Enough
When the manager wants to turn back time to heal the situation.
I wish it never happened
When dining in a restaurant, what should you do with your napkin?
Put it across your lap
How do you call a place full of people?
when you reject something that is wrong...
I won't take this....
When the manager make a deal with you for future events.
I'm sorry, we'll do our best next time.
What should you do if a customer is yelling or being rude to you? Should you:
A. Yell back at them
B. Get your manager to talk to them
C. Dump a glass of water on their head
B. Get your manager to talk to them
When you sleep more that it is expected:
OVERSLEEP