SCHEDULE BASICS
How do you view schedules in Amazon Time?
Navigate to the employee's profile or timecard section and select the schedule tab to view their assigned shifts.
How to add another interval to an existing schedule?
Open the existing schedule, select either "Insert Interval After" or "Insert Interval Before," and enter the additional time period details.
How do we make punch corrections in Amazon Time?
By navigating to the employee's timecard, selecting the incorrect punch, and editing the time entry with the correct clock-in/clock-out times.
How to add comments in the schedule?
Select the schedule or timecard entry, locate the comments field or notes section, and enter your comment text.
True or False:
Comments are only used for employee performance reviews in ATC.
False. Comments are used to document reasons for timecard corrections, schedule changes, or provide context for adjustments.
What is Amazon Time?
Amazon Time is the primary time keeping tool for MHLS to conduct timecard corrections for employees.
How to add another shift to an existing one?
Navigate to the employee's schedule, select the day with the existing shift, click "Add Shift" and enter the new shift details.
How do we refund UPT in Amazon Time?
By accessing the employee's timecard, selecting the UPT deduction, and processing a refund adjustment.
When do we use the comments in ATC?
To document reasons for timecard corrections, schedule changes, or provide context for adjustments and maintain an audit trail.
True or False: You can have multiple shifts on the same day in Amazon Time.
True. You can add another shift to an existing one on the same day.
How to add a new schedule on a blank day?
Access the employee's schedule, select the blank day, click "Add Shift" and enter the start time, end time, and shift details.
How to copy an existing schedule to another day or multiple days?
Select the existing schedule, click "Copy Schedule," then choose the target day(s) and paste or apply the schedule.
How do we do punch corrections for leave of absence and terminated employees?
By using the historical timecard access feature to locate and edit past punches, then submitting for approval.
What should you verify before making corrections for an employee on Leave of Absence (LOA)?
That the employee was on active status on the date they are requesting corrections for.
True or False: UPT refunds are processed immediately upon saving changes.
False. UPT refunds typically take 16-24 hours to reflect after coding.
What are the basic functions of Amazon Time?
To manage employee timecard corrections, track work hours, and maintain accurate payroll records.
How to repeat a long-term schedule for multiple weeks?
Use the "Repeat Schedule" or "Schedule Pattern" feature, select the date range, and specify how many weeks to repeat the pattern.
How do we code pay codes in Amazon Time?
By selecting the appropriate pay code from the dropdown menu and applying it to the specific time period on the employee's timecard.
How long does it typically take for UPT refunds to reflect after coding?
16-24 hours.
True or False: Schedules in past pay periods can be edited with manager approval.
False. Schedules in past pay periods are locked and cannot be edited.
What information do you need to provide when adding a new shift interval?
The start time, end time, and shift details for the interval.
Can we edit schedules in past pay periods?
No, schedules in past pay periods are locked and cannot be edited.
When making historical corrections, what is the maximum amount of negative hours allowed before you must create a ticket to GERM?
More than 30:00 hours.
An employee states they worked a flex shift yesterday, but the timecard shows their regular schedule. You can see their punch times in ATC don't match their normal schedule. What's your first step?
Verify the actual punch times in Amazon Timecard (ATC) and update the schedule to reflect the flex shift worked, then adjust the timecard accordingly.
True or False: Only employees can add comments to their own schedules.
False. Managers and authorized personnel can add comments to employee schedules.