Leadership Compass
Who values fairness?
A. South, B. North, C. East, D. West
A. South
What often causes misunderstandings?
A. Active listening B. Clarifying questions C. Incomplete information D. Cooperation
Cooperation
Empathy requires:
A. Understanding perspectives B. Judging C. Arguing D. Ignoring feelings
Understanding perspectives
ALL CAPS can appear:
A. Helpful B. Neutral C. Aggressive D. Friendly
Aggressive
Respectful language helps:
A. Conflict B. Resolution C. Frustration D. Withdrawal
Resolution
Which direction focuses on the bottom line?
A. South, B. North, C. East, D. West
North
What is the main purpose of communication?
A. Winning B. Understanding C. Controlling D. Impressing
Understanding
Active listening means:
A. Waiting to speak B. Fully focusing on the speaker C. Taking notes only D. Giving advice
Fully focusing on the speaker
Professional emails should be:
A. Lengthy B. Emotional C. Confusing D. Clear
Clear
Conflict often increases when people:
A. Assume intent B. Clarify C. Ask questions D. Listen
Assume intent
Which style is most relationship-focused?
A. North, B. East, C. South, D. West
South
Which is a communication barrier?
A. Assumptions B. Listening C. Clarification D. Feedback
Assumptions
Which shows active listening?
A. Interrupting B. Nodding C. Checking email D. Looking away
Nodding
The subject line should be:
A. Funny B. Specific C. Blank D. Vague
Specific
A good response begins with:
A. Defensiveness B. Accusations C. Questions D. Blame
Questions
Which direction values analysis?
A. North, B. West, C. South, D. East
West
Communication is successful when:
A. The sender talks B. The receiver understands C. Everyone agrees D. Nobody asks questions
The receiver understands
Good listeners ask:
A. Clarifying questions B. Trick questions C. Personal questions D. No questions
Clarifying questions
Email tone can be affected by:
A. Coffee B. Color of your desk C. Weather D.Punctuation
Punctation
Successful difficult conversations end with:
A. Silence B. Threats C. Action Steps D. Confusion
Action Steps
Which direction is known for big-picture thinking?
A. South, B. West, C. North, D. East
East
Effective communicators should:
A. Interrupt B. Assume C. Clarify D. Dominate
Clarify
Paraphrasing helps:
A. Confirm understanding B. End conversations C. Change topics D. Avoid feedback
Confirm Understanding
Before sending email:
A. Guess B. Rush C. Proorfead D. Delete details
Proofread
Respectful language helps:
A. Withdrawal B. Conflict C. Frustration D.Resolution
Resolution