Models
Which BYD model was recently launched?
What is Atto 8?
Which areas did the gold star challenge test?
What is💛 Empathy | 👂 Active Listening | 🤝 Rapport Building
What is the recommended service interval for commercial type vehicles like the Amarok or Caddy?
What is Every 5,000 KM or 6 months
Pickups from the airport location are more affordable than pickups from the home city location.
False
What is the service interval for MG petrol vehicles?
What is 10000km or every 6 months
Giving the customer your full attention and understanding to what they are saying
What is Active listening?
The BMW parts department open every first and last Saturday.
False
What is the daily rate for Tyre and Windshield Protection?
What is $7.00
What does the acronym PHEV stand for?
What is plug in hybrid electric vehicle
Agent provided the correct information but deliverers it in a cold, blunt or robotic way. What area of customer service needs improvments?
What is tone or customer experience?
The OCHI Rios Location Accepts diagnostics.
False
When extending a rental what should you verify first?
What is the card on file.
List 2 MG models that we sell
What is
A customer asks for something that cannot be done. Rather than simply saying “No,” an agent should do this.
What is offer an alternative/solution?
For most BWM vehicles what does the red light in the dash indicates
What is service is overdue
Our rentals are limited to a maximum duration of..?
What is one month?
What is the name of the features that allow an electric vehicle to act as a power source to other items?
What is Powershare// vehicle-to-load (V2L)
In accordance to your BU, List two policies/ procedure that will trigger a risk alert if not done.
What is the process for body shop repairs
What is.....If repairs are being completed through an insurance company, an estimate must first be prepared and submitted to the insurance company for review and approval. Once the estimate has been approved, the insurance company will issue an Authorization Letter to the body shop. The appointment can then be scheduled once the Authorization Letter has been received.
What is the stipulation when customer wants to use a debit card to pay?
The debit card cannot be an ATM card such as Cirrus or ATM card related to a specific Bank.